# DC Support Specialist (SS-FRW260408 015/01) [Xcellink](https://www.jorb.ai/firms/xcellink.md) · Singapore · [Operations](https://www.jorb.ai/jobs/operations.md) Xcellink is hiring a DC Support Specialist (SS-FRW260408 015/01) in Singapore. Posted 2026-04-14; applications close 2026-09-05. **Apply**: https://apply.workable.com/xcellink/j/540FDD6515 Posted 3mo ago. ## Role details ## DC Support Engineer We are in search of talented and aspiring **DC Support Engineer** to join our team. In this role, you will leverage your expertise to safeguard information systems and enable secure operations. ## Key Responsibilities - **Colocation room control** - Conduct regular patrols of the colocation room according to a predefined schedule. - Maintain a record of the condition of critical areas and respond appropriately or report any irregularities to the appropriate individual. - **Guided Access** - Guide visitors without Personal ID cards, ensuring they receive appropriate assistance and directions. - **Monitoring System Management (Managed Services)** - Respond promptly to alarms reported by the customer device monitoring system, ensuring appropriate actions are taken to address and resolve the issue. - **Data center entry/exit for customers** - Manage entry applications by receiving and reviewing pre-entry applications from internal staff or customers to ensure proper access procedures are followed. - **Shipping management** - Receive, check, and register shipping applications; store and tag parcels for future reference; and hand parcels to the delivery company. - Check delivery slips, arrange pick-up dates and times, and keep delivery slips for future reference. - **Receiving management** - Receive and check receiving applications; register schedules as necessary; receive parcels from shipping companies; store them in storage; tag them for future reference; and hand them to customers. - **Common facility management** - Manage and arrange usage schedules efficiently to ensure smooth operations and optimal utilization of resources. - **Rental item management** - Verify the presence of all rental items (e.g., tools and monitors) nightly, ensuring completeness, and inspect their condition for cleaning or repair if needed. - Oversee and manage rack shelf plates, including their usage, and request additional plates from the appropriate parties when necessary. - **Carry-in / carry-out** - Manage the process of receiving, checking, and scheduling carry-in/out applications as needed. - Ensure filled-in and used applications are properly booked. - **Remote hands** - Provide basic remote hand services by receiving request calls or emails from customers and notifications from portals. - Ensure prerequisite conditions are met before performing requested operations, report completion to customers, and maintain operation logs for future billing. - Manage run books by ensuring they are properly stored every night for easy access and organization. - **Sending notifications to customers** - Perform scheduled maintenance by sending email notifications to keep customers informed about planned maintenance. - In the event of emergency maintenance, promptly notify customers about incidents and escalate them to management when necessary for swift resolution. - **Customer support (Service desk)** - Handle incoming phone calls by addressing customers’ general inquiries promptly via phone or email. - Escalate to the Supervisor when required for resolution. - **Quality management** - Track and generate shift, daily, or monthly reports. - **Tape handling** - Load and unload backup tapes according to the customer’s runbook and schedule, ensuring adherence to established procedures. ## Requirements - Minimum 1 year of experience in a Data Center environment or an IT background - Able to communicate clearly in English - Able to follow the operation manual - Team player - Shiftwork (8:00 AM–8:00 PM / 8:00 PM–8:00 AM) - Good customer care and communication skills - Able to use a PC and office applications - ITE ## Benefits - Shift allowance - Performance bonus - On-the-job training - Opportunities for professional development and career growth - A collaborative and supportive work environment **What are you waiting for?** Apply now! ## Applying to this role This DC Support Specialist (SS-FRW260408 015/01) role at Xcellink runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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