# Retail Banker I (96th & 3rd Ave.) FT Bilingual Spanish preferred [TD Bank](https://www.jorb.ai/firms/td-bank.md) · New York · United States · [Retail Banking](https://www.jorb.ai/jobs/retail-banking.md) TD Bank is hiring a Retail Banker I (96th & 3rd Ave.) FT Bilingual Spanish preferred in New York. Posted 2026-07-30; applications close 2026-09-28. **Apply**: https://td.wd3.myworkdayjobs.com/TD_Bank_Careers/job/New-York-New-York/Retail-Banker-I--96th---3rd-Ave--FT-Bilingual-Spanish-preferred_R_1498142-1 Posted 2d ago. ## Role details ## Retail Banker I **Work Location:** New York, New York, United States of America **Hours:** 40 **Pay Details:** $24.25 - $32.50 USD TD is committed to providing fair and equitable compensation opportunities. Growth opportunities and skill development are defining features of the colleague experience at TD. The base pay offered may vary based on a candidate’s skills and experience, job-related knowledge, geographic location, and other business needs. Candidates are encouraged to discuss compensation-related questions with their recruiter. **Line of Business:** Personal & Commercial Banking ## Job Summary The Retail Banker I is a customer liaison integral to delivering TD’s brand promise by using financial expertise and consultative advice to help customers with their banking solutions and needs. This role supports business objectives by identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with TD. ## Depth & Scope - Understands products, services, and routine transactions to educate customers on bank products/services and/or refer them to appropriate team members or internal partners, ensuring a positive customer experience. - Demonstrates broad knowledge and understanding of the full product suite, services, and processes of the business area; characterized by low to moderate complexity/risk. - Builds and nurtures customer relationships by consistently demonstrating product knowledge, actively listening to customer needs, and engaging in additional conversation to identify needs and offer a solution or referral. - Recommends products based on customer needs, highlighting features and benefits that help customers through challenging times and life events, save time and money, and exceed their needs. - Uses customer relationship management tools to proactively support customer assessments, identify customer solutions, and lead-focused outbound sales activities. - Independently resolves customer issues, errors, and problems, escalating when necessary. - Explains detailed and/or complicated information and builds effective working relationships with customers. - Operates with full proficiency gained through job-related training to perform a range of activities. - Participates in customer outreach, servicing, and advice activities to deliver on TD’s “unexpectedly human” promise. - Engages in conversations about loan products and facilitates application intake. - Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry). ## Customer Accountabilities - Delivers “Legendary” experience by helping customers, building relationships, and providing service and advice. - Understands and supports the bank’s Customer Service Strategy, delivering end-to-end advice customers expect: (1) building trust with educational content and tools, (2) providing consultative support, and (3) advocating with proactive insights and recommendations. - Acts as a customer advocate by improving customer financial confidence and providing resolution, proactive tips, and insights on saving time and money. - Consistently demonstrates behaviors that deliver a Legendary customer experience that is unexpectedly human in the store through effective problem resolution or sound advice that yields a solution. - Provides lobby leadership by orchestrating customer flow, warmly welcoming customers, discovering initial needs, and guiding customers appropriately. - Understands customer preferences for banking (when and how they want service) and educates customers on self-service options that meet their needs. - May serve as a point of escalation for customer questions or concerns. - May perform a variety of (teller) transactions (e.g., check cashing, deposits, transfers, and withdrawals) while monitoring fraud mitigation and following operational policies and procedures. - Considers the impact of decisions on TD, customers, and stakeholders. - Acts as a brand champion both internally and externally. - Identifies transaction needs and educates clients on self-service channels, including digital options. - Turns each banking transaction into a personalized interaction, one customer at a time. ## Shareholder Accountabilities - Ensures compliance during operational activities in accordance with company guidelines and regulations such as the Bank Secrecy Act and Patriot Act to minimize risk and protect customers. - Participates in store daily operations to ensure alignment with TD’s risk framework. - Understands and applies operating policies and procedures. - Supports timely and accurate completion of business processes and procedures. - Escalates non-standard or high-risk transactions/activities as necessary. - Ensures documentation is accurate, reflects client/business intentions, and is consistent with relevant rules and regulations. - Ensures appropriate due diligence to support accuracy of all customer transactions/activities. - Understands and complies with the bank’s Code of Conduct. - Contributes to business objectives for Operational Excellence by understanding accountability in driving an operationally sound location. - Executes with excellence by adhering to all risk and control policies/procedures. ## Employee/Team Accountabilities - Participates fully as a team member and supports a positive work environment that promotes service to the business, quality, innovation, and teamwork, including timely communication of issues and points of interest. - Supports the team by continuously enhancing knowledge/expertise and participating in knowledge transfer within the team and business unit. - Participates in personal performance management and development activities. - Keeps others informed of the status/progress of projects and relevant information related to day-to-day activities. - Contributes to a fair, positive, and equitable environment that supports a diverse workforce. - Acts as a brand ambassador for the business area/function and the bank, internally and/or externally. - Utilizes feedback through coaching sessions to improve performance. - Builds relationships with partner bankers to make effective referrals. - Contributes to a positive work environment by aligning with TD Model, Brand, and Culture. - Collaborates with team members to contribute to the success of the team and organization. - Improves delivery of work with high attention to quality standards. - Takes ownership of career and aspirations by seeking diverse feedback to develop and enhance skills. - Embraces change positively. - Adheres to and participates in TD’s Shared Commitments and code of conduct expectations. - Helps advance and sustain an inclusive culture reflecting TD’s diversity agenda and creates an extraordinary employee experience. ## Education & Experience - HS Diploma or GED. - 1+ years of experience working with customers and/or sales in any capacity (or equivalent demonstrated through volunteering, education, or military experience—preferred). - Teller experience preferred. - Ability to complete teller training upon hire to take customer transactions. - Demonstrated ability to engage in customer conversations while educating them on products and services (preferred). - Demonstrated organizational skills to handle multiple tasks in a fast-paced environment. - Excellent communication skills with the ability to be concise, clear, and consistent. - Demonstrated ability to schedule and prioritize work. - Demonstrated ability to work independently and meet deadlines. - Sound judgment and effective problem-solving. - Proficient in Microsoft Office. - Notary License (preferred). ## OCC Language (Loan/Mortgage Originator) - This position falls within the definition of Loan Originator under Regulation Z of the Truth in Lending Act (12 CFR Part 1026.36) and the definition of Mortgage Loan Originator under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) (12 U.S.C. §§ 5102 et seq.) and implementing regulations (12 CFR Part 1007). - Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act (12 CFR Part 1026.36). - Must be eligible for registration as a registered mortgage loan originator with the NMLS in accordance with the SAFE Act (12 U.S.C. §§ 5102 et seq.) and implementing regulations (12 CFR Part 1007). - Federal law requires satisfactory results on a criminal background check and a credit report check, and required applicant statements/certification regarding administrative, civil, and/or criminal findings by any government agency/authority. ## Physical Requirements - **Domestic Travel:** Occasional - **International Travel:** Never - **Sedentary work:** Continuous - **Multiple tasks:** Continuous - **Operating standard office equipment:** Continuous - **Responding quickly to sounds:** Continuous - **Sitting:** Frequent - **Standing:** Frequent - **Walking:** Occasional - **Moving safely in confined spaces:** Occasional - **Lifting/Carrying (under 25 lbs.):** Occasional - **Lifting/Carrying (over 25 lbs.):** Occasional - **Squatting:** Occasional - **Bending:** Occasional - **Kneeling:** Occasional - **Crawling:** Occasional - **Climbing:** Occasional - **Reaching overhead:** Occasional - **Reaching forward:** Occasional - **Pushing:** Occasional - **Pulling:** Occasional - **Twisting:** Occasional - **Concentrating for long periods of time:** Continuous - **Applying common sense to standardized problem situations:** Continuous - **Reading, writing, and comprehending instructions:** Continuous - **Adding, subtracting, multiplying, and dividing:** Continuous The statements above describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. The listed responsibilities and duties are considered essential functions for ADA purposes. ## Applying to this role This Retail Banker I (96th & 3rd Ave.) FT Bilingual Spanish preferred role at TD Bank runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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