# Managed Services, Epic Experienced Associate [PwC](https://www.jorb.ai/firms/pwc.md) · New York · United States · [Backend](https://www.jorb.ai/jobs/backend.md) PwC is hiring a Managed Services, Epic Experienced Associate in New York. Posted 2026-07-28; applications close 2026-09-26. **Apply**: https://pwc.wd3.myworkdayjobs.com/US_Experienced_Careers/job/TX-Houston/Managed-Services--Epic-Experienced-Associate_721037WD Posted 9d ago. ## Role details ## Role: Epic Experienced Associate (Managed Services) At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. Individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. In Epic consulting at PwC, you will specialise in providing consulting services for Epic software solutions. Your work will involve possessing in-depth knowledge of Epic applications and assisting clients in optimising operational efficiency through analysis, implementation, training, and support. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. ## Examples of Skills, Knowledge, and Experiences - Apply a learning mindset and take ownership for your own development. - Appreciate diverse perspectives, needs, and feelings of others. - Adopt habits to sustain high performance and develop your potential. - Actively listen, ask questions to check understanding, and clearly express ideas. - Seek, reflect, act on, and give feedback. - Gather information from a range of sources to analyse facts and discern patterns. - Commit to understanding how the business works and building commercial awareness. - Learn and apply professional and technical standards (e.g., refer to specific PwC guidance), uphold the Firm's code of conduct, and meet independence requirements. ## The Opportunity The Epic Experienced Associate supports the design, configuration, testing, implementation, and ongoing optimisation of assigned Epic applications. This role partners with operational stakeholders, subject matter experts (SMEs), and IT teams to gather requirements, improve workflows, and support system enhancements. The Epic Experienced Associate contributes to application build and maintenance activities, participates in project work, supports upgrades, and helps ensure system reliability and user adoption. This is a professional individual contributor role working under general supervision, with increasing responsibility for independent work. ### Analysis / Design - Participate in needs assessments and gather business/clinical requirements. - Assist in designing and configuring Epic workflows aligned to operational needs. - Collaborate with SMEs to improve workflow efficiency and resolve system issues. - Support functional and integrated testing, including test script development. - Assist in user access/security configuration under established governance. - Support migration of builds to production environments. ### Clinical / Business Knowledge - Develop working knowledge of assigned clinical or business operations. - Partner with operational teams to support workflow design and system enhancements. - Participate in meetings to provide application expertise and support. ### Testing - Perform unit testing of assigned builds and assist other application analysts as needed. - Perform functional and integrated testing of software to ensure design objectives are met, including development and validation of testing scripts. ### Maintenance / Support - Support and troubleshoot interfaces for inbound/outbound transaction errors; help monitor interface error queues. - Troubleshoot application issues, with or without vendor assistance to resolution. - Adhere to change control processes per best practices and processes defined to protect the system(s). ### Administrative Documentation Requirements - Develop policies and procedures in collaboration with clinicians, other system analyst team members, and the IT Epic team manager. - Create and maintain system documentation, ensuring it is updated accurately and timely. ## What You Must Have - Bachelor’s Degree - 1 year of experience ## What Sets You Apart - At least 1 year of experience in US Healthcare. - Any Epic certification. - Knowledge of US healthcare workflows, including clinical, revenue cycle, or operational. - Knowledge of technical product roadmaps and ability to determine support requirements. - Team orientation and proven ability to work across boundaries up and down the organisation. - Innovative problem-solving skills and excellent written, briefing, and communication skills. - Knowledge of industry standards and audit requirements. - Ability to prioritise workloads, meet deadlines, manage several broad-scope projects at one time, and use time effectively for staff and self. - Interpersonal skills to work effectively with diverse skill sets and personalities. - Project management skills for cross-team and internal projects. ## Travel Requirements - Up to 20% ## Compensation and Benefits The salary range for this position is: $63,000 - $140,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. ## Applying to this role This Managed Services, Epic Experienced Associate role at PwC runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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