# Contract Officer, Customer Service Center (Cashier role, 6 months Contract)

[Prudential](https://www.jorb.ai/firms/prudential.md) · Hong Kong · [Administrative / Others](https://www.jorb.ai/jobs/administrative-others.md)

Prudential is hiring a Contract Officer, Customer Service Center (Cashier role, 6 months Contract) in Hong Kong. Posted 2026-07-28; applications close 2026-09-26.

**Apply**: https://prudential.wd3.myworkdayjobs.com/prudential/job/Hong-Kong/Contract-Officer--Customer-Service-Center--Cashier-role--6-months-Contract-_26070439

Posted 9d ago.

## Role details

## Job Summary

This role provides and processes information and payments in response to customer enquiries, concerns, and requests through daily cashier counter operations, face-to-face, effectively and efficiently.

## Job Responsibilities

  
- Serve as cashier for day-to-day counter operations.
  
- Provide and process information/payments by referring to operating systems, guidelines, digital platforms, and applications; support customers with enquiries about insurance products and services.
  
- Provide document Mainlander Sales Verification service face-to-face or via electronic platform to ensure NB applications comply with underwriting and compliance requirements.
  
- Respond to customer feedback in a timely and professional manner to enhance customer satisfaction.
  
- Communicate and coordinate with different functions/departments to maintain effective relationships and improve operational efficiency.
  
- Handle customer dissatisfaction by providing appropriate solutions and alternatives in a timely manner; report escalations to the supervisor.

## Job Requirements

  
- Form 7 or above.
  
- 1–3 years of experience in Customer Service Operations.
  
- Good written and spoken English and Chinese (including Mandarin).
  
- Good analytical and problem-solving skills.
  
- Able to work with people from diverse backgrounds with strong interpersonal skills.
  
- Highly organized self-starter who can meet tight deadlines.
  
- Able to work independently under pressure and handle difficult situations in a friendly manner.
  
- Customer-focused and results-oriented.
  
- Proficiency in MS Word and Excel.

## Applying to this role

This Contract Officer, Customer Service Center (Cashier role, 6 months Contract) role at Prudential runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications.

[Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=prudential&job=6a68d617fd69588a2012e827)

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Updated: 2026-08-06
Canonical: https://www.jorb.ai/jobs/6a68d617fd69588a2012e827