# Customer Service Associate - Garden City Branch

[Dime Commercial Bank](https://www.jorb.ai/firms/dime-commercial-bank.md) · New York · United States · [Retail Banking](https://www.jorb.ai/jobs/retail-banking.md)

Dime Commercial Bank is hiring a Customer Service Associate - Garden City Branch in New York. Posted 2026-07-23; applications close 2026-09-21.

**Apply**: https://recruiting.ultipro.com/BRI1012TBNB/JobBoard/e22afb71-1464-5de7-5bd7-02f2c92421b2/OpportunityDetail?opportunityId=6a965302-6ba9-4ea5-b8b7-df26a05d5dbd

Posted 14h ago.

## Role details

## Customer Service Associate (CSA)

**Summary**: Dime Commercial Bank (Dime) is hiring a Customer Service Associate (CSA) at its Garden City Branch in Long Island. The CSA will ensure the accurate completion of customer requests and services, respond to inquiries in a timely manner, and process routine bank transactions. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, or Financial Service Associate is a plus.

**Hourly Wage**: Minimum $21; maximum $29. Exact pay may vary based on skills, experience, training, licenses/certifications, language needs, and location.

**Application Requirement**: All applicants must attach a recent resume.

## Responsibilities

  
- Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, money orders, cash advances, cashier’s checks, and night drop bags.
  
- Reconcile the cash drawer by proving cash transactions, counting, and packaging currency and coins.
  
- Provide account services to all Dime customers.
  
- Respond to customer inquiries and apply in-depth knowledge of Dime products and services to provide appropriate solutions.
  
- Support business development efforts of the Branch Manager through in-branch sales, phone, and direct mailing campaigns.
  
- Report under the Bank Secrecy Act (BSA), including requirements related to Currency Transaction Reports (CTR), Suspicious Activity Reports (SAR), and Dime internal Suspicious Activity Tracking Reports.
  
- Perform New Account and File Maintenance reviews to ensure data accuracy and integrity for SOX 404 purposes.
  
- Maintain current knowledge of bank regulatory requirements.
  
- Identify opportunities to serve clients with consumer and commercial lending needs and refer them to the appropriate department.
  
- Make decisions within established authority (e.g., overdrafts, overrides, signature guarantees) in the absence of managers.
  
- Cross-train on both the teller window and the banking platform as required.

## Qualifications

  
- High School Diploma or equivalent required.
  
- Minimum 1 year of retail banking experience required; prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, or Financial Service Associate is a plus.
  
- Cash-handling experience preferred.
  
- Excellent customer service skills.
  
- Advanced PC, network, email, Director, Internet, word processing, spreadsheet, and transaction research experience preferred.
  
- Strong problem-solving skills to uncover and resolve customer issues.
  
- Thorough understanding of compliance and record-keeping requirements.

## Applying to this role

This Customer Service Associate - Garden City Branch role at Dime Commercial Bank runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications.

[Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=dime-commercial-bank&job=6a6272f541f382b0eb506b50)

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Updated: 2026-07-24
Canonical: https://www.jorb.ai/jobs/6a6272f541f382b0eb506b50