# Customer Care Specialist

[Ridgewood Savings Bank](https://www.jorb.ai/firms/ridgewood-savings-bank.md) · New York · United States · [Retail Banking](https://www.jorb.ai/jobs/retail-banking.md)

Ridgewood Savings Bank is hiring a Customer Care Specialist in New York. Posted 2026-07-23; applications close 2026-09-21.

**Apply**: https://recruiting.ultipro.com/RID1005RBANK/JobBoard/ec548481-30c9-4e06-972e-0f9e17d522f0/OpportunityDetail?opportunityId=a195f2ea-70aa-4637-b53f-6a7750977b9f

Posted 20h ago.

## Role details

## Duties and Responsibilities / Results

**Estimated starting salary:** $46,251–$55,000 annually.

  
- Provide exceptional service to customers who contact the bank by telephone, e-mail, and chat, providing personal assistance with their accounts and bank products and services.
  
- Promote digital banking products by instructing customers on how to use services and features that best meet their needs.
  
- Ensure customers have access to their accounts by processing online banking registrations, bill pay registrations, and secure form requests.
  
- Assist customers who have difficulty accessing digital banking services by analyzing issues, providing solutions, and completing required security procedures to authenticate customer identity (including password resets for locked-out customers and troubleshooting login issues).
  
- Support customers and bank staff regarding electronic products and services, including but not limited to online banking, mobile banking, Zelle, remote deposit capture, bill pay, and e-statements.
  
- Be proficient with computers, smartphones, tablets, and their operating systems, software, and other technologies; troubleshoot and assist customers using this knowledge.
  
- Manage multiple tasks efficiently and prioritize responsibilities in a fast-paced environment.
  
- Work flexible hours as needed, including late nights, weekends, and a hybrid schedule.
  
- Maintain professional rapport with other departments and branches to ensure customers receive the support they require.
  
- Work independently and as a team with excellent time management and conflict resolution skills.
  
- Sign into remote access systems at least once weekly to ensure connectivity and maintain familiarity with off-site tools and resources.
  
- Facilitate effective collaboration with team members and stakeholders through regular on-site meetings and interactions.
  
- Ensure accurate and timely access to source documentation by working on-site where resources are readily available.
  
- Handle time-sensitive tasks and projects efficiently by being present on-site for immediate response and action.
  
- Assist customers in securing their accounts by reviewing transactions and placing lockouts on online access or bank accounts, or stopping a debit MasterCard when necessary.
  
- Perform other related duties as required.

## Job Specifications

  
- High school diploma
  
- Excellent verbal and written communication skills
  
- At least two years’ experience on the core system
  
- Good math skills
  
- Proficient with the MS Office suite
  
- General understanding of electronic technologies, including but not limited to ATMs and mobile devices
  
- Strong knowledge of the bank’s products and services

## Applying to this role

This Customer Care Specialist role at Ridgewood Savings Bank runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications.

[Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=ridgewood-savings-bank&job=6a623aaf9f31e285f3aa33ee)

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Updated: 2026-07-24
Canonical: https://www.jorb.ai/jobs/6a623aaf9f31e285f3aa33ee