# Guest Services Ambassador [JLL](https://www.jorb.ai/firms/jll.md) · Singapore · [Administrative / Others](https://www.jorb.ai/jobs/administrative-others.md) JLL is hiring a Guest Services Ambassador in Singapore. Posted 2026-07-23; applications close 2026-09-21. **Apply**: https://jll.wd1.myworkdayjobs.com/jllcareers/job/Singapore/Guest-Services-Ambassador_REQ513505 Posted 2d ago. ## Role details ## Guest Services Ambassador – JLL Join JLL’s Integrated Facilities Management team as a Guest Services Ambassador at Mapletree Business City, where you’ll be the face of a 100,000 sqft corporate office spanning three floors. In this dynamic role, you’ll create exceptional first impressions by delivering professional hospitality services while managing essential front-of-house operations. As an individual contributor, you’ll ensure seamless visitor experiences, maintain pristine workplace environments, and provide critical administrative support that keeps the client’s operations running smoothly. ## What this job involves Provide professional hospitality and front-of-house support to ensure a smooth, well-presented visitor experience and help maintain daily operational readiness across the client office. ## What your day-to-day will look like - **Deliver exceptional visitor experiences** by managing registration, meet-and-greet services, luggage assistance, taxi coordination, and beverage preparation while maintaining a professional demeanor at all times. - **Maintain Front of House excellence** across lounge areas, social spaces, meeting rooms, and Work Café, ensuring all spaces are clean, presentable, and meeting-ready while coordinating with Workplace and IT teams for cleaning, setup, and AV support. - **Manage restricted meeting room bookings** by following established procedures, setting clear expectations with staff, providing recommendations, and proactively communicating additional resource requirements. - **Handle all incoming and outgoing calls via MS Teams** with no unanswered calls, while maintaining updated phone directories and Executive Assistant lists. - **Oversee access card and security operations** including issuing new cards to employees, managing temporary card issuance and retrieval, and liaising with the Security team to resolve issues. - **Manage mail room and FM store operations** ensuring efficient handling of registered mail, parcel collection, and inventory tracking. - **Maintain accurate administrative records** including visitor registration and declaration logs, mail and parcel logs, key log books, and temporary access card logs—ensuring documentation is updated timely and meets the 4-hour SLA (emails received after 5:00pm responded to by the next business day). - **Participate in daily huddles** with the Community Lead, provide feedback on observations and improvements, and support monthly reporting by tracking key statistics such as meeting room occupancy, visitor numbers, catering requests, and client feedback. ## Required Qualifications - **2–3 years of experience** in a similar Guest Services, Reception, or Front of House role within a corporate environment. - **Professional presentation skills** with the ability to confidently interact with all organizational levels, from client staff to external contractors, while maintaining a friendly and polished corporate image. - **Technical proficiency** with MS Teams (for calls), Outlook (email), WhatsApp (coordination), and basic Excel for tracking and reporting. - **Strong organizational and multitasking abilities** to manage multiple priorities simultaneously while maintaining accuracy and attention to detail. - **Commitment to full-time onsite work**. ## Preferred Qualifications - Prior experience in facilities management, property management, hospitality, or related fields. - Advanced computer proficiency across multiple platforms and systems. - Excellent verbal and written communication skills with the ability to learn new systems quickly. - Experience managing visitor registration systems and meeting room booking platforms. - Knowledge of corporate office protocols and VIP guest handling. - Familiarity with tracking operational metrics and contributing to management reporting. ## Location On-site – Singapore ## What we can do for you At JLL, you’ll be supported to become the best version of yourself through an entrepreneurial and inclusive work environment, backed by a Total Rewards Program and a competitive pay and benefits package. If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. ## Applying to this role This Guest Services Ambassador role at JLL runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. [Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=jll&job=6a615b13ddd416c8ee2fae44) ## More open roles at JLL - [Receptionist](https://www.jorb.ai/jobs/6a638d0a3d3b0f08e6aaf5e0.md) – New York, posted 1d ago - [Assistant Facilities Engineer](https://www.jorb.ai/jobs/6a60b1ba319759bd4e2d1b25.md) – Singapore, posted 3d ago - [Finance Administrator](https://www.jorb.ai/jobs/6a5f6080185b07d81dbfe6c5.md) – London, posted 4d ago - [Intern, Real Estate Research (Off-cycle, Jul/Aug - Dec 2026)](https://www.jorb.ai/jobs/6a5dd6f2a50a39175172ca1b.md) – Singapore, posted 5d ago - [M&E Engineer](https://www.jorb.ai/jobs/6a5a560360666b466e8c3da3.md) – London, posted 8d ago ## Other open Administrative / Others roles - [Customer Care Operative](https://www.jorb.ai/jobs/6a493d125631c36285efb62a.md) at [London Square](https://www.jorb.ai/firms/london-square.md) – London, posted 29d ago - [Team Assistant, Investment Banking](https://www.jorb.ai/jobs/6a2bfea789326a1f7770488e.md) at [Panmure Liberum](https://www.jorb.ai/firms/panmure-liberum.md) – London, posted 1mo ago - [Client Associate - Executive Assistant](https://www.jorb.ai/jobs/6a468c592ebd2c209ab6c51f.md) at [UBS](https://www.jorb.ai/firms/ubs.md) – New York, posted 23d ago - [Administrative Associate (6-Month LTA)](https://www.jorb.ai/jobs/6a58910d5c3cc591857410e3.md) at [D. E. Shaw](https://www.jorb.ai/firms/d-e-shaw.md) – New York, posted 9d ago - [Local Delivery Driver - CDL A (Relief Route)](https://www.jorb.ai/jobs/6a4815c7f3d54e05ebe47137.md) at [PepsiCo](https://www.jorb.ai/firms/pepsico.md) – New York, posted 1mo ago --- Updated: 2026-07-25 Canonical: https://www.jorb.ai/jobs/6a615b13ddd416c8ee2fae44