# Client & Trade Support Executive [Corpay](https://www.jorb.ai/firms/corpay.md) · London · United Kingdom · [Administrative / Others](https://www.jorb.ai/jobs/administrative-others.md) Corpay is hiring a Client & Trade Support Executive in London. Posted 2026-07-22; applications close 2026-09-20. **Apply**: https://corpay.wd103.myworkdayjobs.com/Ext_001/job/London-Moorgate---Cross-Border/Client---Trade-Support-Executive_R08748-1 Posted 4d ago. ## Role details ## Your role Corpay is currently looking to hire a Client & Trade Support Executive on a permanent basis within our Cross Borders division. This position is based in our Moorgate office in London and falls under our Payables line of business. In this role, you will act as a middle desk between clients, Front of House, and back-office departments, along with other internal stakeholders. You will ensure clients receive exceptional support and service, serving as a point of expertise within the business. This is a pivotal role that requires accuracy, analytical thinking, collaboration, professionalism, resilience, and tenacity. You will report into the Head of Client Support and regularly collaborate with other teams within the division. ## Role Responsibilities - Collaborate with internal teams (e.g., sales, operations, and compliance) to support smooth client experiences for the settling of trades and problem resolution. - Work closely with dealers and provide first-hand support to dealers and their clients. - Build and maintain client relationships through excellent service. - Educate clients on processes where appropriate to reduce future dependency and contact. - Support efficient cash flow through the timely collection of outstanding receivables (trades, deposits, and losses). - Monitor, chase, and report on outstanding trades requiring wire instructions. - Comply with regulatory requirements, including GDPR and CASS obligations. - Handle small complaints directly with dealers; escalate larger complaints to the complaints department and the Head of Client Support. - Escalate non-settlement suspicions to the Head of Client Support. - Ensure process manuals are available, correct, and kept up to date. - Promote the online platform to enhance security and encourage client self-sufficiency, including directing clients to Cross Border for online demonstrations to reduce queries and manual processes. - Act as a central point for the resolution of compliance queries (internal and banking). - Monitor and act as a central point for the resolution of payment investigations through Salesforce. - Compile error reporting from the Client Support perspective. - Maintain accurate and up-to-date client records in the CRM system, documenting all interactions and transactions. - Provide ongoing recommendations and process enhancements to consistently improve the client experience. ## How We Work (Onboarding & Support) Corpay will set you up for success by providing: - Assigned workspace in the Moorgate office - Company-issued equipment - Formal, hands-on training ## Qualifications & Skills - 1+ years’ experience in a client-facing or operational role within FX. - Experience working in a dealer support/trade support environment is beneficial. - Honest, flexible, and committed—able to work in a fast-paced trading-floor environment and under pressure at times. - Excellent communication skills. - Knowledge of a foreign language is beneficial, particularly Spanish or Italian. - Computer literate with strong knowledge of Excel, Outlook, and other Microsoft products. - Prepared for hard work, change, and new ideas, with a willingness to learn and develop your professional career at Corpay. ## Benefits & Perks - 4x Life insurance - Pension scheme with 5% employer contribution - Private healthcare - 25 days holiday (plus holiday buy/sell) - Access to LinkedIn Learning - Free rewards and discounts via Gratitudes - Career progression ## Applying to this role This Client & Trade Support Executive role at Corpay runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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