# L1 Support Engineer

[DXC Technology](https://www.jorb.ai/firms/dxc-technology.md) · Singapore · [Administrative / Others](https://www.jorb.ai/jobs/administrative-others.md)

DXC Technology is hiring a L1 Support Engineer in Singapore. Posted 2026-07-22; applications close 2026-09-20.

**Apply**: https://dxctechnology.wd1.myworkdayjobs.com/DXCJobs/job/SGP---SINGAPORE/L1-Support-Engineer_51585424

Posted 4d ago.

## Role details

## 24x7 L1 Support Engineer (12hrs Shift Helpdesk & Onsite)

## Responsibilities

  
- Provide 24x7 first-level support (12-hour shift helpdesk and onsite) for DXC Support Teams, clients, and clients’ third-party vendors.
  
- Perform first-level troubleshooting for customer issues.
  
- Answer customer calls in a professional and courteous manner.
  
- Log calls accurately, including a clear problem description, resolution, and all activities performed during resolution.
  
- Attend daily operations review meetings.
  
- Conduct initial diagnostics, categorize incidents, set priorities, and dispatch tickets/work items.
  
- Support and coordinate with support teams during incident/problem investigation and resolution.
  
- Identify incident trends and elevate incidents in accordance with standard operating procedures.
  
- Ensure timely case attention, resolution, escalation, and closure to meet SLA requirements.
  
- Ensure timely escalation of major and critical incidents.
  
- Submit daily and periodic statistics and reports on time.
  
- Report service outages, service degradation, and/or batch failures in a timely manner.
  
- Contribute to and submit knowledge requests when information is missing or lacking in the knowledge base.
  
- Liaise with internal and external vendors to address customer queries.
  
- Proactively assist customers to avoid or reduce problem recurrence.
  
- Actively pursue continuous improvement initiatives to enhance overall service desk performance.

## Education and Experience Required

  
- Diploma or certification in information technology or related fields.
  
- Minimum 1–2 years of post-education IT work experience.
  
- Working knowledge of Windows, Unix, and networking.
  
- Basic configuration and administration of PCs and laptops is a plus.
  
- Proficient computer skills, including O365; data analysis skills using Excel and Power BI are a plus.
  
- Experience with call tracking/ticket management systems (ServiceNow or Jira); Autotask is preferred.
  
- Experience with managed services, IT integration, and/or consulting is a plus.
  
- Ability to work independently and/or in a team environment.
  
- Ability to deliver valuable and professional IT services to external clients.
  
- Time management and organizational skills to complete assigned tasks efficiently.
  
- Good communication skills to ensure successful resolution of client issues.
  
- Ability to interact professionally with a diverse group of colleagues and clients.
  
- Ability to work on-site at client locations in respect of the client’s work environment and staff.
  
- Ability to remain calm and composed in challenging situations and with frustrated clients.
  
- Provide excellent communication with the client while on-site to ensure superior client service.
  
- Only Singaporeans.
  
- Willing to work shifts: 12-hour shift including public holidays and weekends.
  
- Fully vaccinated.

## Applying to this role

This L1 Support Engineer role at DXC Technology runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications.

[Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=dxc-technology&job=6a604103c2db9052373eb5db)

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Updated: 2026-07-26
Canonical: https://www.jorb.ai/jobs/6a604103c2db9052373eb5db