# Customer Service Associate - FTC (10 months) [Greystar](https://www.jorb.ai/firms/greystar.md) · London · United Kingdom · [Administrative / Others](https://www.jorb.ai/jobs/administrative-others.md) Greystar is hiring a Customer Service Associate - FTC (10 months) in London. Posted 2026-07-15; applications close 2026-09-13. **Apply**: https://greystar.wd1.myworkdayjobs.com/International_Career_Site/job/Chapter-London-Bridge-London-UK/Customer-Service-Associate---FTC--10-months-_R0194438 Posted 7d ago. ## Role details **About Greystar** Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally, with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com. **Job Description Summary** Works as part of a team to provide day-to-day management of the property and its community, including marketing, building maintenance, and tenancy administration, and promotes and maintains an excellent resident experience to achieve occupancy and retention goals. ## Job Description ### Key Role Responsibilities - Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living. - Supports the creation of a positive, memorable experience for residents. - Delivers all aspects of customer service, including a comprehensive front-of-house service that anticipates and exceeds resident expectations. - Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure. - Supports events and activities within the Community. - Establishes and maintains relationships with University clients. - Develops and maintains local knowledge and information resources relevant to resident needs (e.g., travel, entertainment, and amenities). - Completes administrative tasks, including logging maintenance requests, filing and preparing notices, and updating databases. - Undertakes marketing activities such as attending open days and leafleting to promote the property. - Carries out sales and leasing activities, including viewings, following up on enquiries, and supporting sales conversions. - Assists with summer Community preparations, including move-in and move-out processes. - Completes Health and Safety compliance activities in line with the Company’s policies and procedures. - Participates, where required, in an on-call roster to provide out-of-hours emergency support for the Community. - Chases outstanding rent arrears in accordance with rent collection procedures to meet property targets. - Promotes tenancy extensions and other revenue streams such as vending. - Raises purchase orders in accordance with procedures. - Ensures tenant refunds are completed in a timely manner and in line with Greystar’s policy. - Looks to maximize efficiency of utilities. ### Key Relationships - Onsite Team Members ## Knowledge & Qualifications - Good level of general education. - Proficient in the use of Microsoft Office packages, including Word, Excel, and Outlook, as well as other systems such as databases or booking systems (training to be provided on in-house systems). - Knowledge and understanding of UK Health and Safety requirements and legislation. ## Experience & Skills ### Essential - Excellent customer service skills and significant experience in a customer-facing service delivery role. - Good team player with strong relationship-building and influencing skills. - Ability to act autonomously, taking decisions and/or action when required. - Fluent English verbal and written communication skills. - Excellent organisation skills, with the ability to multitask and prioritize. - Numerical skills necessary to complete the activities listed above. - Self- and culturally aware, able to adapt relationship-building, communication, and negotiation skills to suit the audience. - Flexible approach to work and adaptable to thrive in a changing environment. - Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. ## Applying to this role This Customer Service Associate - FTC (10 months) role at Greystar runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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