# Associate, ROC Analyst [Deliveroo](https://www.jorb.ai/firms/deliveroo.md) · London · United Kingdom · [Administrative / Others](https://www.jorb.ai/jobs/administrative-others.md) Deliveroo is hiring a Associate, ROC Analyst in London. Posted 2026-07-14; applications close 2026-09-12. **Apply**: https://jobs.ashbyhq.com/deliveroo/281024bc-f267-483c-8118-5b69c11ed3d5 Posted 14d ago. ## Role details ## Associate, ROC Analyst – Regional Operations Centre Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Global Safety and Security team protects our people, assets, and reputation. From navigating complex global risks to implementing advanced security technologies and intelligence-led responses, we ensure a safe environment where our teams, partners, and customers can thrive with confidence. We’re looking for an Associate, ROC Analyst to join our London team. This is an on-site role. In this position, you will serve as the frontline defense during emerging incidents by monitoring systems, executing SOPs, and applying analytical tradecraft to maintain operational resilience across the region. ## Responsibilities The Regional Operations Center (ROC) operates in a high-tempo, 24/7 environment. You will support real-time monitoring, incident triage, and operational response to protect people, assets, and operations. - **Operate the ROC in real time:** Monitor dashboards, alerts, inbound reports, and open-source signals to identify security, safety, and operational incidents as they emerge. - **Execute incident response:** Triaging incidents and executing standard operating procedures (SOPs) through accurate documentation, coordination, and information validation. - **Apply analytical intelligence:** Conduct initial fact-finding and source validation to distinguish signal from noise and provide clear operational context for timely escalation. - **Support escalation and handover:** Escalate issues exceeding thresholds to management with structured, decision-ready information, and conduct disciplined shift handovers to ensure continuous operations. - **Contribute to operational excellence:** Participate in drills, retrospectives, and continuous improvement efforts to strengthen ROC readiness and workflows. ## Qualifications ### What You’ll Need to Thrive ### Essential - **Operations center experience:** Demonstrated capability in a GSOC, ROC, SOC, or comparable 24/7 operations or incident response environment. - **Strong understanding of incident management:** Working knowledge of incident triage, escalation protocols, and operational playbooks under pressure. - **Proven ability to communicate and document:** Exceptional written and verbal communication skills to deliver clear, structured operational context to leaders and cross-functional partners. - **Foundational analytical capability:** Ability to assess information quality, track ongoing global events, and maintain high attention to detail across rotating shifts. - **Technical fluency and schedule flexibility:** Comfort working across monitoring dashboards, ticketing systems, and communication platforms, with flexibility to work rotating shifts as part of a 24/7 global operations model. ### Nice to Have - **Basic OSINT familiarity:** Experience using open-source tools and publicly available information to validate events and support situational awareness. - **Relevant qualification:** Bachelor’s degree or equivalent professional or military experience. ## Why Join Us - **Make a visible impact every day:** Improve experiences for customers, partners, and riders. - **Learn fast in an entrepreneurial environment:** Work close to the market with autonomy, pace, and real responsibility. - **Build a career, not just a role:** Develop new skills and grow as the business evolves. - **Deliver together in an inclusive culture:** Collaborative, values-driven teams that support how you work best. ## Applying to this role This Associate, ROC Analyst role at Deliveroo runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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