# Tier 1 Customer Support Engineer

[Leonardo](https://www.jorb.ai/firms/leonardo.md) · London · United Kingdom · [Administrative / Others](https://www.jorb.ai/jobs/administrative-others.md)

Leonardo is hiring a Tier 1 Customer Support Engineer in London. Posted 2026-07-14; applications close 2026-09-12.

**Apply**: https://careers.uk.leonardo.com/gb/en/job/LSOLSBGBP100022/tier-1-customer-support-engineer

Posted 8d ago.

## Role details

## Job Purpose

Becrypt is looking for a driven, customer-focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first-line technical support and expertise and report to the Helpdesk Manager for technical direction and guidance.

## Location and Reporting

**Location:** Hybrid working – Becrypt Head Office/Home Working
**Responsible to:** Helpdesk Manager

## Principal Duties and Responsibilities

  
- Act as the primary technical support contact for clients, both remotely and on-site when needed.
  
- Provide support to users via telephone, email, remote control, and in-person.
  
- Accurately log incidents and service requests in Becrypt’s ticketing system.
  
- Ensure tickets are kept up to date with complete case details.
  
- Work collaboratively to support team members in IT-related matters.
  
- Provide troubleshooting assistance as required to the Technical Services team.
  
- Escalate problems when necessary to management or third-party suppliers.
  
- Undertake small to medium-sized IT projects as instructed by the Technical Services team.
  
- Diagnose and resolve technical issues independently and as part of a team.
  
- Ensure a high level of customer service and support is provided.
  
- Assist with troubleshooting and resolving infrastructure issues.
  
- Keep documentation and the wiki up to date.
  
- Be available for 24/7 on-call support on a rotational basis, when required.

## Screening and Security Clearance

The role is subject to an employment screening process and will require security clearance.

## Work Experience and Skills

  
- Ability to multitask, prioritise tasks, and work well under pressure.
  
- Excellent written and verbal communication skills.
  
- Confident, clear, and professional telephone manner.
  
- A genuine interest in technology and a willingness to learn.
  
- Proactive approach and ability to work well as part of a team or independently.
  
- Experience supporting cloud-based services, including Microsoft Office 365 and Microsoft Azure.

## Applying to this role

This Tier 1 Customer Support Engineer role at Leonardo runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications.

[Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=leonardo&job=6a562686676983db6026b8c8)

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Updated: 2026-07-22
Canonical: https://www.jorb.ai/jobs/6a562686676983db6026b8c8