# IT Operations Engineer (AL-FNC260713 001/03)

[Xcellink](https://www.jorb.ai/firms/xcellink.md) · Singapore · [Networking & Systems Engineering](https://www.jorb.ai/jobs/networking-systems-engineering.md)

Xcellink is hiring a IT Operations Engineer (AL-FNC260713 001/03) in Singapore. Posted 2026-07-13; applications close 2026-09-11.

**Apply**: https://apply.workable.com/xcellink/j/522F9ED775

Posted 1d ago.

## Role details

## IT Operations Engineer

This role is part of the client’s operations team and plays a key role in maintaining the availability, performance, and reliability of customers’ **SD-WAN environments** and broader IT infrastructure. The successful candidate will have strong technical expertise, excellent troubleshooting abilities, and the capability to thrive in a fast-paced, operations-driven environment.

## Key Responsibilities

### Network Monitoring & Technical Support

  
- Continuously monitor and maintain network infrastructure, including **routers, switches, firewalls, SD-WAN, and wireless networking solutions**.
  
- Provide first-line support for network and infrastructure incidents, conducting initial diagnosis and troubleshooting to restore services promptly.

### Incident & Service Management

  
- Manage and resolve operational incidents in accordance with established procedures, service-level agreements (SLAs), and escalation processes.
  
- Accurately record incidents, investigations, actions taken, and resolutions within the incident management platform.

### SD-WAN Operations & Change Management

  
- Implement approved service requests and operational changes across a range of SD-WAN technologies, including **Cisco Viptela, VMware VeloCloud, RansNet, Silver Peak, and Fortinet**.
  
- Support change implementation activities while ensuring minimal service disruption and adherence to change management standards.

### Operational Monitoring & Maintenance

  
- Conduct routine system health checks, performance monitoring, and log analysis to identify and address potential issues proactively.
  
- Ensure all recurring operational activities are completed within agreed timelines and service commitments.
  
- Troubleshoot infrastructure-related issues and work closely with internal specialists, vendors, and external partners where necessary.
  
- Participate in preventive maintenance, service optimization, and continuous improvement initiatives.

### Communication & Stakeholder Management

  
- Collaborate effectively with internal teams, stakeholders, and end users to ensure smooth operational support.
  
- Provide timely updates regarding incident progress, operational activities, and service restoration efforts.

### Security & Compliance

  
- Adhere to organizational policies, security standards, and regulatory requirements to ensure secure and compliant IT operations.

## Qualifications

  
- Diploma or degree in **Information Technology, Computer Networking, Computer Science**, or a related discipline.
  
- Minimum **1–2 years of experience** in IT infrastructure operations, network support, or technical support roles covering **LAN, WAN, Cloud, or related technologies**.
  
- Fresh graduates with relevant knowledge and understanding of the required skill set can be considered.
  
- Professional certifications such as **ITIL, CCNA, CCNP, VMware, SD-WAN vendor certifications**, or equivalent credentials will be an advantage.
  
- Strong analytical thinking and troubleshooting skills, with a keen interest in network performance, reliability, and information security.
  
- Excellent written and verbal communication skills in English, along with strong interpersonal abilities.
  
- Applicants should clearly indicate their relevant certifications and hands-on experience with the listed technologies.

## Preferred Technical Skills

### SD-WAN Technologies

  
- Experience supporting or operating SD-WAN solutions such as:
    

      
- Cisco Viptela
      
- VMware VeloCloud
      
- RansNet
      
- Silver Peak
      
- Fortinet
    

  
  
- Ability to execute operational changes, perform troubleshooting, and coordinate escalations when required.

### Enterprise Wireless Networking

  
- Exposure to enterprise wireless solutions including:
    

      
- Cisco Wireless
      
- Aruba
      
- Ruckus
      
- Meraki
      
- Equivalent enterprise WLAN platforms
    

  
  
- Experience supporting and troubleshooting wireless LAN environments, including:
    

      
- Access Points (APs)
      
- Wireless Controllers
      
- Cloud-managed wireless platforms
    

  

## Work Schedule

This position operates on a **24x7 shift rotation** to support continuous service delivery.

  
- **12-hour rotating shifts** (Day and Night)
  
- Shift timings:
    

      
- Day Shift: **8:30 AM – 8:30 PM**
      
- Night Shift: **8:30 PM – 8:30 AM**
    

  
  
- Work pattern: **2 days on, 2 days off**, rotating between day and night shifts.
  
- Includes coverage during **weekends and public holidays**.

## Applying to this role

This IT Operations Engineer (AL-FNC260713 001/03) role at Xcellink runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications.

[Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=xcellink&job=6a54d486a192bb75356352dc)

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Updated: 2026-07-14
Canonical: https://www.jorb.ai/jobs/6a54d486a192bb75356352dc