# Technical Support Engineer [Options Technology](https://www.jorb.ai/firms/options-technology.md) · Hong Kong · [Operations](https://www.jorb.ai/jobs/operations.md) Options Technology is hiring a Technical Support Engineer in Hong Kong. Posted 2026-07-03; applications close 2026-09-01. **Apply**: https://optionsit.bamboohr.com/careers/91 Posted 11d ago. ## Role details ## Technical Support Engineer **Location:** Hong Kong **Salary:** Competitive ## Overview Join the Options Support Team in Hong Kong. Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success. We want to hear from candidates who are motivated, self-driven, and eager to learn and develop their skills in the world of financial technology. ## Who are we? Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients worldwide with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. Our services are aligned with the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence). ## Why Options - Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin, and across Asia. - Continuous career development opportunities: We provide professional skills development and technical training. - The chance to be part of a self-sufficient, successful team: A fast-paced environment with opportunities for innovation and forward-thinking. - Competitive salary: In addition to a competitive salary, Options offers a range of bonus incentives and employee benefits. ## The Role The Technical Support Engineer will sit at the heart of mission-critical trading and cloud infrastructure. You’ll work directly with cutting-edge financial technology, supporting global clients while solving complex, real-time technical challenges. ## Technical Proficiency - 1 year of desktop support experience, preferably in a Financial Services environment, or related degree qualification or equivalent. - Experience with support desk logging tools – HP Service Manager / Remedy / Infra. - Experience in Senior Management / VIP support. - Cisco Unified Communications Manager (CUCM). - Bloomberg/Reuters terminals and data feeds. - MCp / MCITP Windows 7 / MCDST / MCSA. - ITIL v3 Foundation. - Data Centre experience. - On-call / out-of-hours experience. - Apple products / Mobile technologies. ## Typical Job Duties - Provide first-line support through the call-logging software and on-site, as appropriate for all incidents and requests. - Issue customers with details of call assignment and likely resolution timescales. - Reassign or escalate incidents and requests to on-site third-line support, third parties, or other teams where appropriate, discussing fully with colleagues. - Monitor and update all incidents and requests, including calls assigned to external suppliers. - Review incidents and requests with customers and work to continuously improve service delivery. - Deal directly with requests and complaints and escalate where necessary. - TCP/IP troubleshooting. - LAN/WAN troubleshooting. - Building and maintaining desktops/laptops (HP/Dell). ## Candidate Qualities - Strong research, writing, and communication skills. - Ability to work in a fast-paced and changing environment. - Exceptional organizational skills and strong attention to detail. - Desire to travel and see the world. - Ability to work independently and manage your own projects professionally. - A passion for innovation and the financial technology sector. - Strong interpersonal skills. - Project management skills and the ability to manage your own workload. ## How to Apply Please submit a CV and cover letter for the Technical Support Engineer role (Hong Kong) on the Options Careers Page at https://www.options-it.com/careers/. On your CV, include a section on your hobbies and interests. In your cover letter, detail the role you are applying for and your availability. We look forward to discussing how you can make an impact at Options Technology. If you have any questions about this role, please contact careers@options-it.com. ## Applying to this role This Technical Support Engineer role at Options Technology runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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