# IT Support Specialist [Olo](https://www.jorb.ai/firms/olo.md) · New York · United States · [Administrative / Others](https://www.jorb.ai/jobs/administrative-others.md) Olo is hiring a IT Support Specialist in New York. Posted 2026-06-26; applications close 2026-08-25. **Apply**: https://jobs.lever.co/olo/a4172343-9d18-4394-8dcf-38b61e23e6fd Posted 25d ago. ## Role details ## Overview Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry by helping customers deliver more personalized and profitable guest experiences. Our digital ordering, payment, loyalty, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular. This is a non-exempt, on-site position reporting to the IT Manager at Olo’s headquarters in New York City, five days per week (Monday–Friday). ## What You'll Do - Respond to and resolve technical support requests in a timely manner, diagnosing basic hardware, software, and network issues, and implementing effective solutions. - Provide technical support to end-users, including troubleshooting desktop and laptop computers, mobile devices, printers, and other peripherals, and assist with software installation and basic configuration. - Set up employee user accounts across internal tools and hardware, and use endpoint management and asset management tooling to manage hardware assets. - Utilize the knowledge base of common issues and solutions to resolve support requests. - Assist with projects to consolidate internal tools and integrate single sign-on. - Document issues and resolutions in the ticketing system, and escalate complex issues to more senior IT support staff as needed. ## What Will Set You Up For Success - 1+ years of experience in IT support or a help desk environment. - Passion for technology and helping people, with a customer-oriented approach. - Basic understanding of Windows and macOS operating systems. - Experience with common productivity software (Microsoft Office, Google Workspace, etc.). - Familiarity with basic networking concepts (TCP/IP). - Excellent communication and interpersonal skills with both technical and non-technical audiences. - Strong analytical and problem-solving skills with the ability to work autonomously and in a team environment. ## About Olo Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com. ## Our Approach & Perks We’re remote-friendly. Since 2015, we have been evolving our culture to support a distributed workforce, and now over 75% of our team works remotely across the U.S. ## Benefits & Compensation We offer comprehensive benefits, including 20 days of paid time off, 10 separate sick days, 11 holidays plus year-end closure, health, dental, and vision coverage for you and your family, a 401(k) match, remote-office stipend, a generous parental leave plan, volunteer time off, gift matching policy, and more. Compensation for this opportunity ranges from $62,500 to $85,500 annually, depending on experience and location. We look forward to discussing salary expectations and total rewards offerings during the interview process. We encourage you to apply! ## Equal Opportunity Statement Olo believes bringing together people with varied experiences and viewpoints leads to better results. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status. ## California Residents CCPA notice ## Applying to this role This IT Support Specialist role at Olo runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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