# IT Support Engineer (Coastal) - (WL-FRW260115 012/01) [Xcellink](https://www.jorb.ai/firms/xcellink.md) · Singapore · [Operations](https://www.jorb.ai/jobs/operations.md) Xcellink is hiring a IT Support Engineer (Coastal) - (WL-FRW260115 012/01) in Singapore. Posted 2026-01-15; applications close 2026-08-13. **Apply**: https://apply.workable.com/xcellink/j/517BEB105B Posted 6mo ago. ## Role details ## Overview Join our elite IT infrastructure support team as an **IT Support Engineer** and help maintain the operational uptime of mission-critical biometric devices at key locations. You’ll be part of a dynamic team dedicated to keeping vital systems running smoothly, 24/7. ## Responsibilities - **System Implementation & Configuration**: Assist in the installation and configuration of PCs, workstations, operating systems, applications, and related peripheral devices to support project teams. - **Critical On-Site IT Support**: Provide first-level on-site IT support on a rotational shift, including public holidays (7 am to 3 pm / 3 pm to 11 pm), ensuring operational uptime of essential systems. - **Troubleshooting & Escalation**: Investigate and resolve issues, providing timely updates to the Project Manager on major escalations. - **Proactive System Monitoring**: Perform daily health checks and inventory assessments to prevent downtime and ensure all systems and devices are fully operational. - **Technical Support Expertise**: Utilize hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications in a Windows environment. ## Why Join Us - Gain hands-on experience managing and maintaining advanced biometric devices crucial to national security. - Sharpen troubleshooting skills while ensuring uptime in time-sensitive, mission-critical environments. - Learn to navigate SLAs and KPIs, vital for ensuring top-tier service delivery. - Grow into a leadership role, overseeing a team responsible for providing IT support services in critical environments. - **Shift Allowance**: Be rewarded with shift allowances for working on a rotating schedule. - **Transport Allowance**: Receive a transport allowance to cover commuting needs. - **Standby Allowance**: Standby duties are compensated with a standby allowance. - **Public Holiday Pay**: Earn additional pay for public holidays. ## Qualifications - **Operational Experience**: Prior exposure to IT operational environments is advantageous. - **Team-Oriented**: Strong collaboration skills and the ability to support colleagues in a fast-paced environment. - **Self-Starter**: Ability to work independently and take ownership of tasks. - **Qualifications**: Certification in Nitec, Higher Nitec, or a Diploma, ideally with an IT focus. - **IT Enthusiast**: A passion for IT Service Management and a willingness to work rotational shifts. ## What You’ll Learn - Experience in installation, configuration, and troubleshooting of biometrics devices as well as maintenance of related software applications. - Hands-on experience in supporting high-tech devices in a Windows (Windows client) environment/platform. - Understanding of IT Service Management, including SLAs (service-level agreements) and KPIs (key performance indicators). - Familiarity with the typical scope of IT Support Services. - Ability to work under time-sensitive situations. - Career progression to lead a team in providing IT Support Services. ## Applying to this role This IT Support Engineer (Coastal) - (WL-FRW260115 012/01) role at Xcellink runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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