# DC Support Specialist - (SS-FRW251008 009/01) [Xcellink](https://www.jorb.ai/firms/xcellink.md) · Singapore · [Operations](https://www.jorb.ai/jobs/operations.md) Xcellink is hiring a DC Support Specialist - (SS-FRW251008 009/01) in Singapore. Posted 2025-10-09; applications close 2026-08-13. **Apply**: https://apply.workable.com/xcellink/j/6EB593A159 Posted 9mo ago. ## Role details ## Company Fortune 500 Global IT Services Leader. We utilize the power of technology to provide mission-critical IT services that generate business impact. We are an employer of choice with strong values, fostering a culture of inclusion, belonging, and corporate citizenship in Singapore. ## Role - Colocation room control: Conduct regular patrols of the colocation room according to a predefined schedule, maintain records of the condition of critical areas, and report any irregularities. - Guided access: Guide visitors without Personal ID cards, ensuring they receive appropriate assistance and directions. - Monitoring system management (Managed Services): Respond promptly to alarms reported by the customer device monitoring system and take appropriate actions to address and resolve issues. - Data center entry/exit for customers: Manage entry applications by reviewing pre-entry applications from internal staff or customers to ensure proper access procedures are followed. - Shipping management: Receive, check, and register shipping applications; store and tag parcels for reference; hand parcels to the delivery company; check delivery slips and arrange pick-up dates/times; retain delivery slips for reference. - Receiving management: Receive and check receiving applications, register schedules as necessary, receive parcels from shipping companies, store them, tag for reference, and hand to customers. - Common facility management: Manage and arrange usage schedules efficiently to ensure smooth operations and optimal resource utilization. - Rental item management: Verify the presence and condition of rental items such as tools and monitors nightly; inspect for cleaning or repair as needed; oversee rack shelf plates and request additional plates when necessary. - Carry-in / carry-out: Manage the process of receiving, checking, and scheduling carry-in/out applications; ensure forms are properly filed. - Remote hands: Provide basic remote hand services by handling requests via calls, emails, or portal notifications; ensure prerequisites are met, report completion to customers, and maintain operation logs for billing; manage run books for easy nightly storage and access. - Notifications to customers: Send regular maintenance notifications to customers; in emergencies, inform customers about incidents and escalate to management for swift resolution when needed. - Customer support (Service desk): Handle incoming inquiries via phone or email; address general questions promptly and escalate to a supervisor when needed. - Quality management: Track and generate reports on a shift, daily, or monthly basis. - Tape handling: Load and unload backup tapes according to the runbook and schedule, following established procedures. ## Qualifications & Requirements - ITE or equivalent - Minimum 1 year of experience in a data center environment or IT background - Able to communicate clearly in English - Able to follow the operation manual - Team player - Shift work (8:00 AM – 8:00 PM / 8:00 PM – 8:00 AM) - Good customer care and communication skills - Proficient with PC and office applications ## Benefits - Shift allowance - Performance bonus ## Applying to this role This DC Support Specialist - (SS-FRW251008 009/01) role at Xcellink runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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