# Infrastructure & Operations - Platform Engineer - Support [Interactive Brokers](https://www.jorb.ai/firms/interactive-brokers.md) · London · United Kingdom · [Operations](https://www.jorb.ai/jobs/operations.md) Interactive Brokers is hiring a Infrastructure & Operations - Platform Engineer - Support in London. Posted 2026-06-29; applications close 2026-08-28. **Apply**: https://jobs.dayforcehcm.com/en-US/ibgllc/CANDIDATEPORTAL/jobs/663 Posted 11d ago. ## Role details ## Overview Platform Engineer – Support at Interactive Brokers (IBKR) provides first-level response for information technology-related issues concerning the Microsoft Windows platform. You will assist business and development end-users via telephone, email, and a centralized ticketing system to resolve or escalate IT issues. This role requires strong technical knowledge and polished communication skills, with intermediate knowledge of Windows and networking technologies and a motivation to develop further. You must demonstrate patience with users who are less technically proficient and function effectively in a fast-paced, high-urgency environment. Dependability and a willingness to go above and beyond to assist end-users and drive issues through to resolution are essential. The position operates in a hybrid model based in London on Fenchurch Street. We offer daily lunch in the office and a flexible hybrid working arrangement. ## Essential Responsibilities - Provide technical assistance and support for reported issues related to computer systems, software, and hardware to meet departmental SLAs. - Utilize all available channels to assist users, including telephone, email, in-person support, and remote support tools. - Resolve issues related to desktops, laptops, virtual machines, smartphones, scanners, printers, and other peripherals. - Install operating systems, applications, hardware drivers, and customize system settings according to departmental standards. - Analyze problems using troubleshooting skills and diagnostic tools to identify root causes and implement permanent solutions to prevent recurrence. - Document issue resolutions in the departmental knowledge base and contribute to self-help articles for employee access. - Provide timely updates on all activity for assigned incidents within the incident management system and escalate as necessary. - Participate in departmental or firmwide projects as directed by IT Department management. - Contribute to departmental productivity and development by participating in training programs and team meetings. - Interface with employees, supervisors, directors, and executives with tact and diplomacy to promote a positive image of the department; resolve problems professionally. - Maintain excellent verbal communication skills to engage with technical and non-technical colleagues at all levels. - Participate in the assigned schedule to ensure coverage. ## Knowledge, Education and Skills - Associate’s Degree in Computer Science or a related field preferred. - Certifications such as A+, Network+, Microsoft, and VMware preferred. - Proven technical support experience. - Ability to communicate technical concepts to non-technical stakeholders. - Strong interpersonal and written/oral communication skills with a client-service orientation. - Attention to detail, flexibility, independence, initiative, and resourcefulness. - Strong organizational, prioritization, and multitasking abilities. - Team player with a willingness to share knowledge for collective growth. - Ability to manage multiple high-priority initiatives in a fast-paced, highly technical environment. ## Technical Experience - Strong knowledge of Microsoft Windows desktop operating systems. - Strong diagnostic and troubleshooting skills with curiosity about IT. - Strong knowledge of the Microsoft Office suite. - Working knowledge of Entra ID and Azure services. - Working knowledge of administrative scripting (PowerShell, Python, etc.). - Working knowledge of Intune packaging and PC deployments. - Working knowledge of TCP/IP, Wi-Fi, DNS, and DHCP. - Experience supporting PCs in an Active Directory environment. - Working knowledge of the Office 365 cloud suite. - Experience with desktop imaging, application deployment, and hard drive encryption. - Working knowledge of Active Directory, domains, and group policies. ## Location and Hours Address: 20 Fenchurch Street, London, EC3M 8AFCoverage between 7:30 am – 6:00 pm (hours to be agreed), Monday – Friday (hybrid model). ## Benefits - Career support and development. - Salary commensurate with experience. - Performance-based discretionary cash bonus scheme. - Discretionary stock grant. - Group Life Assurance cover. - Group Income Protection. - Occupational pension scheme based on gross earnings. - Hybrid working model. - Annual leave above statutory minimum, increasing with service. - Daily company-paid lunch and healthy snack options when in the office. - Access to Private Medical Insurance, Dental Plan, and/or Health Cash Plan (including dependants). - Corporate events. - Travel season ticket loans. - Cycle to work scheme. *Subject to successful completion of the probation period. ## Equal Opportunity Interactive Brokers is an Equal Opportunity Employer committed to providing a diverse, equitable, and inclusive workplace. Interactive Brokers (UK) supports best practices, policies, procedures, and culture in adherence to FCA Consumer Duty. ## Applying to this role This Infrastructure & Operations - Platform Engineer - Support role at Interactive Brokers runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. [Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=interactive-brokers&job=6a4eeb90b23ba309796a0a42) ## More open roles at Interactive Brokers - [Associate - Business Development](https://www.jorb.ai/jobs/6a50e5b3c5d98079a8ad6561.md) – Hong Kong, posted 1d ago - [Institutional Client Services Associate (French or German speaking)](https://www.jorb.ai/jobs/6a4eeb90b23ba309796a0a59.md) – London, posted 8d ago - [Analyst - EDD](https://www.jorb.ai/jobs/6a197a7a1fb45cd3d302c0a9.md) – Hong Kong, posted 1mo ago - [FIU Analyst](https://www.jorb.ai/jobs/69f85fa8dd2a0df96f14304b.md) – Hong Kong, posted 2mo ago - [Clearing - Analyst - Clearing Operations](https://www.jorb.ai/jobs/6a4eeb90b23ba309796a0a54.md) – Singapore, posted 2mo ago ## Other open Operations roles - [Procurement Analyst](https://www.jorb.ai/jobs/6a41b9f68e36f0e531f6ed21.md) at [CFC](https://www.jorb.ai/firms/cfc.md) – London, posted 20d ago - [Settlements Analyst](https://www.jorb.ai/jobs/6a2051d9948191850eb8a3fa.md) at [Wintermute](https://www.jorb.ai/firms/wintermute.md) – London, posted 1mo ago - [Construction Project Management Analyst](https://www.jorb.ai/jobs/6a4af23e6e76d89220f7eaf8.md) at [Prospect Capital Management](https://www.jorb.ai/firms/prospect-capital-management.md) – New York, posted 13d ago - [2027 Off-Cycle Internship - Global Wealth Management, COO - HK](https://www.jorb.ai/jobs/6a46fd54ca5ca27ec273ddbd.md) at [UBS](https://www.jorb.ai/firms/ubs.md) – Hong Kong, posted 8d ago - [MOD Intern](https://www.jorb.ai/jobs/699d713bdc01f39ea927488e.md) at [Bank of China](https://www.jorb.ai/firms/bank-of-china.md) – New York, posted 4mo ago --- Updated: 2026-07-11 Canonical: https://www.jorb.ai/jobs/6a4eeb90b23ba309796a0a42