# Digital Ambassador [OCBC](https://www.jorb.ai/firms/ocbc.md) · Hong Kong · [Retail Banking](https://www.jorb.ai/jobs/retail-banking.md) OCBC is hiring a Digital Ambassador in Hong Kong. Posted 2026-07-07; applications close 2026-09-05. **Apply**: https://ocbc.wd102.myworkdayjobs.com/External/job/Assistant-Manager--Digital-Ambassadors_JR00004061-1 Posted 1d ago. ## Role details ## About Us As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. By taking the time to understand people, we provide support, services, solutions, and career paths that meet their needs and desires. Today, we’re on a journey of transformation—leveraging technology and creativity to become a future-ready learning organization. Our strategic ambition remains clear and bold: to be Asia’s leading financial services partner for a sustainable future. We invite you to help build the bank of the future, innovate how we deliver financial services, work in friendly, supportive teams, and build lasting value in your community. Your opportunity starts here. ## Your Opportunity This is a key customer-facing role at branches, responsible for general banking product sales including retail account opening, cross-selling and penetration of self-service and online banking, in-branch traffic management, and handling general enquiries. The role involves providing exceptional service and guidance throughout the customer’s banking journey. ## Responsibilities - Assist customers with account opening, including deposit and investment accounts (subject to license registration), and complete onboarding requirements. - Educate and cross-sell ATM services and OCBC online banking (internet and mobile) to increase digital adoption and usage. - Meet and greet customers in the bank hall and triage in-branch traffic. - Handle customers’ general enquiries and non-financial transactions such as password resets and updates to credentials. - Provide digital support to customers and conduct digital workshops to promote online banking and digital services. - Refer to PFC and PRM as part of collaboration for I&I referrals. ## Requirements - F.5/ F.6 graduates or above. - RI licenses preferred; TR license preferred. - At least 1 year of solid experience in branch banking services, preferably in banking. - Experience or strong customer service background is preferred. - Proficient in MS Office and computer skills. - Good command of Chinese, English, and Mandarin. - Customer-oriented, proactive, with strong interpersonal skills to enhance customer relationships. - Pleasant, presentable, and focused on delivering excellent customer experience. - Solid knowledge of online banking services. - Ability to work cooperatively with colleagues and contribute to team spirit. ## What We Offer Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth, and aspirations are supported alongside the needs of our customers. ## Applying to this role This Digital Ambassador role at OCBC runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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