# Support Operations Specialist

[Unit](https://www.jorb.ai/firms/unit.md) · New York · United States · [Operations](https://www.jorb.ai/jobs/operations.md)

Unit is hiring a Support Operations Specialist in New York. Posted 2026-05-05; applications close 2026-08-10.

**Apply**: https://jobs.ashbyhq.com/unit/6a531f33-31eb-495e-a037-1c806c629007

Posted 2mo ago.

## Role details

## About Unit

Unit is a market leader in embedded finance. We offer ready-to-launch financial services — like banking and capital — and serve millions of end-users across ~100 customers, including Wix, Honeybook, Relay, and more.

We’re repeat founders with technical backgrounds, working hard to build a successful company that we’re proud to work at. Our product moves $40b+ annually and processes 12m+ API calls daily. We’ve raised $160m+ from top investors including Insight, Accel, and 60+ angels.

## The Role

We’re hiring a Support Operations Specialist to join our growing team and own a wide range of client-facing responsibilities. The role is based in New York City.

The Support Operations Specialist brings an operator's mindset and a builder's instincts to this mission. You will own the tools, workflows, and processes that power our support function — designing automations, leveraging AI to handle repetitive work at scale, and ensuring our customers get fast, accurate, high-quality resolutions.

## Responsibilities

  
- Design, build, and continuously improve automated workflows that reduce manual effort across the support function
  
- Deploy and manage AI-powered tools to increase support capacity and quality
  
- Own the support tech stack (ticketing, knowledge base, integrations) and identify opportunities to make it smarter and faster
  
- Analyze support data to surface trends, diagnose root causes, and translate findings into actionable product and process improvements
  
- Partner with Engineering and Product to escalate systemic issues and track fixes through to completion
  
- Triage and respond to complex customer inquiries, coordinating across teams to reach resolution quickly
  
- Own the feedback loop between customers and Product making sure the voice of the customer drives our roadmap

## Requirements

  
- 1–2 years of experience in support operations or building AI and automated workflows
  
- Hands-on experience building automations using tools like Zapier or custom scripts; you know how to connect systems, or have experience building with AI
  
- You’re a quick learner and comfortable in fast-moving environments
  
- A process-improvement orientation: you instinctively ask "why does this exist?" and "how could this be automated?"
  
- You are enthusiastic about fintech and creating the future of financial infrastructure

## Life at Unit

Working at Unit means joining a global team on a mission to create a more equitable financial ecosystem. We’re a fast-growing team of individuals who are passionate about their work, see the big picture and always seek to empower our clients and their end-customers.

## Applying to this role

This Support Operations Specialist role at Unit runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications.

[Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=unit&job=6a493e9320629a40757746b0)

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Updated: 2026-07-11
Canonical: https://www.jorb.ai/jobs/6a493e9320629a40757746b0