# Bilingual Universal Banker (English & Spanish) [M&T Bank](https://www.jorb.ai/firms/m-t-bank.md) · New York · United States · [Retail Banking](https://www.jorb.ai/jobs/retail-banking.md) M&T Bank is hiring a Bilingual Universal Banker (English & Spanish) in New York. Posted 2026-06-12; applications close 2026-08-11. **Apply**: https://mtb.wd5.myworkdayjobs.com/MTB/job/New-York-NY/Bilingual-Universal-Banker--English---Spanish-_R87052 Posted 29d ago. ## Role details ## Overview Specializes in branch customer experience through sales, service, and digital engagement of our Consumer and Business Banking customers. Supports daily branch operations as a Teller and meets customer service and sales needs as required by the assigned branch. Holds customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs; refers complex customer needs to the appropriate team member/partner. ## Primary Responsibilities - Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer’s identified needs. - Engage customers in various ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions. - Explain the high-level criteria used to decision loan applications. - Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs. - Follow the Bank’s sales process and provide simplified, customer-focused advice and guidance. - Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships. - Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them. - Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs. - Introduce appropriate banking partner when servicing needs present an opportunity for a product solution. - Assist and stay current with the Consumer and Business Banking AML, BSA, and KYC processes and related activities. Identify and escalate cases of suspected fraud. - Resolve and accurately log all customer complaints in the appropriate system. - Review, approve and help resolve Consumer and Business Banking customer overdrafts. - Accurately complete customer transactions. - Complete related operational activities required by the assigned branch, including documenting interactions and appointments with customers using the appropriate system. - Adhere to applicable compliance/operational risk controls in accordance with company or regulatory standards and policies. - Promote an environment that supports belonging and reflects the M&T Bank brand. - Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. - Meet and maintain registration requirements under the Federal SAFE Act. - Complete other related duties as assigned. ## Scope of Responsibilities The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner. It is a key driver of sales and the customer experience within the branch. The role involves interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. The jobholder should demonstrate empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the Company’s culture and brand. The position may require servicing any banking needs of the customer, including new account openings, loan origination, problem resolution, video conferencing, and processing of transactions. ## Managerial/Supervisory Responsibilities Not Applicable ## Education and Experience Required - High school diploma or equivalent (GED) and a minimum of 1 year’s proven retail sales, call center, customer service, or telesales experience. - Ability to fluently communicate both verbally and in writing with bank customers in English and a specified second language (proficiency determined via assessment). - Strong verbal and interpersonal skills. - Ability to interact with varying customers (consumer to small business). - Ability to effectively handle difficult customer conversations. - Well-organized with proven time management and prioritization skills. - Ability to work under critical time constraints in a team environment. - Proficiency with internet user-level technology. ## Education and Experience Preferred - Proven referral and/or sales ability. ## Physical Requirements - Ability to stand for long periods of time. - Prolonged use of hands and fingers. - Ability to lift light to heavy objects weighing 5 lbs to 30 lbs. - Ability to read fine print. - Ability to interact with customers in an open face-to-face work environment. ## Compensation M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.79 - $37.99 hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. ## Location New York, New York, United States of America ## Applying to this role This Bilingual Universal Banker (English & Spanish) role at M&T Bank runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. [Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=m-t-bank&job=6a493d125631c36285efb60f) ## More open roles at M&T Bank - [Bilingual Universal Banker (English and Spanish)](https://www.jorb.ai/jobs/6a493d125631c36285efb626.md) – New York, posted 10d ago ## Other open Retail Banking roles - [Banking Representative - Hammersmith](https://www.jorb.ai/jobs/6a503df46d141b505919efd1.md) at [Metro Bank](https://www.jorb.ai/firms/metro-bank.md) – Hammersmith, posted 9d ago - [Associate Relationship Manager - Hang Seng Bank (HK)](https://www.jorb.ai/jobs/692062a01faff996aa847df6.md) at [HSBC](https://www.jorb.ai/firms/hsbc.md) – Hong Kong, posted 7mo ago - [Relationship Banker - New York Life - New York, NY](https://www.jorb.ai/jobs/6a5156ec7e86e5a70767a814.md) at [J.P. Morgan](https://www.jorb.ai/firms/j-p-morgan.md) – New York, posted 9h ago - [Relationship Banker - Hudson Square - New York, NY](https://www.jorb.ai/jobs/6a5156ec7e86e5a70767a80f.md) at [J.P. 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