# Digital Service Analyst [Citi](https://www.jorb.ai/firms/citi.md) · Singapore · [Operations](https://www.jorb.ai/jobs/operations.md) Citi is hiring a Digital Service Analyst in Singapore. Posted 2025-08-22; applications close 2026-08-02. **Apply**: https://citi.wd5.myworkdayjobs.com/2/job/Singapore--Singapore/Digital-Service-Analyst_25900884 Posted 10mo ago. ## Role details ## Overview Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism. **Shape your Career with Citi** **Citi Global Wealth (CGW)** brings together the full power of Citi to serve the continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network. **Citibank** serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide. We’re currently looking for a high-caliber professional to join our team as **Digital Service Analyst Officer - Hybrid** based in **Singapore**. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future. ## Role Summary The Digital Service Analyst is responsible for servicing onshore and offshore clients, leveraging digital features and providing timely resolution to address client concerns. The role includes a holistic review of client activities, precise account maintenance, and cross-functional collaboration with stakeholders to optimize existing processes. ## Responsibilities - Provide quality verbal and/or written communication via digital service channels when resolving onshore and offshore client inquiries - Maintain positive service traits and timely follow-up as promised to clients - Collaborate with relevant stakeholders to resolve client concerns and complaints effectively - Exercise critical thinking to probe intelligently and resolve issues at the root cause - Perform business analysis and review of client activities; apply sound decisioning in line with assessment models - Ensure accuracy and timely completion in account maintenance - Provide regular productivity and MIS records of enquiries handled - Foster continuous learning through online development courses to build a comprehensive understanding of products, services and benefits - Identify opportunities and drive optimization of existing processes to streamline the end-to-end journey of the Digital Service Promise - Appropriately assess risk when making business decisions, safeguarding Citi, its clients and assets by driving compliance with applicable laws, rules and regulations; adhere to policy, apply ethical judgment, escalate and report control issues with transparency ## Key Skills - Clear and concise written and verbal communication - Strong data management, analytical and problem-solving skills - Fast learner with attention to detail and determination to resolve exceptions - Effective time management and ability to handle multiple deliverables - Ability to thrive in a team-oriented, fast-paced environment - Adaptability to new technologies and change - Self-driven with the ability to work under minimal supervision ## Knowledge & Experience - Relevant experience preferred - Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) - Experience with communication tools (Outlook, Zoom, Teams) - Degree holder or equivalent experience This job description provides a high-level view of the types of work performed. Other job-related duties may be assigned as required. ## Job Details **Job Family Group:** Product Management and Development **Job Family:** Digital Product Management **Time Type:** Full time ## Other Information For complementary skills, please see above and/or contact the recruiter. _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. EEO Policy Statement and the Know Your Rights poster. ## Applying to this role This Digital Service Analyst role at Citi runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. [Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=citi&job=6a434290b05134bbd0ab6b17) ## More open roles at Citi - [Personal Banker SAFE Act, Brooklyn Area](https://www.jorb.ai/jobs/6a46c49ebf8309301a1ae20d.md) – New York, posted 2d ago - [Analyst- Global Money Markets Origination—Commercial Paper](https://www.jorb.ai/jobs/6a45abdc1d0d2d906f9f476d.md) – New York, posted 3d ago - [Part-Time Universal Banker (20 Hours) - Brush Hollow Branch](https://www.jorb.ai/jobs/6a43e95b75d1a4009f213d28.md) – New York, posted 4d ago - [Part-Time Teller (20 Hours) - Lakeland Branch](https://www.jorb.ai/jobs/6a3ea35d608d7faccd3b5abf.md) – New York, posted 8d ago - [Part-Time Teller (20 Hours) - Lindenhurst Branch](https://www.jorb.ai/jobs/6a3ea35d608d7faccd3b5ab7.md) – New York, posted 8d ago ## Other open Operations roles - [Logistics Technician](https://www.jorb.ai/jobs/69ef27978ef19f345e6029e0.md) at [Microsoft](https://www.jorb.ai/firms/microsoft.md) – Hong Kong, posted 2mo ago - [Deployment Strategist - Warp Speed](https://www.jorb.ai/jobs/69503bea24b8d487f7451ae4.md) at [Palantir](https://www.jorb.ai/firms/palantir.md) – New York, posted 6mo ago - [SAP iXp Intern - Operations, Finance & Reporting Global Sponsorships](https://www.jorb.ai/jobs/69ea821a60e3cfa74d219b47.md) at [SAP](https://www.jorb.ai/firms/sap.md) – New York, posted 2mo ago - [Deployment Strategist](https://www.jorb.ai/jobs/69503bea24b8d487f7451b3b.md) at [Palantir](https://www.jorb.ai/firms/palantir.md) – New York, posted 6mo ago - [Collections Officer](https://www.jorb.ai/jobs/6a46fe0801f33404e493785e.md) at [Experian](https://www.jorb.ai/firms/experian.md) – Singapore, posted 9d ago --- Updated: 2026-07-04 Canonical: https://www.jorb.ai/jobs/6a434290b05134bbd0ab6b17