# Internship: Global Commercial Banking, Emerging Business, EMB Customer Service Unit [August 2026 - January 2027] [OCBC](https://www.jorb.ai/firms/ocbc.md) · Singapore · [Corporate, Commercial & Institutional Banking](https://www.jorb.ai/jobs/corporate-commercial-institutional-banking.md) OCBC is hiring a Internship: Global Commercial Banking, Emerging Business, EMB Customer Service Unit [August 2026 - January 2027] in Singapore. Posted 2026-06-29; applications close 2026-08-28. **Apply**: https://ocbc.wd102.myworkdayjobs.com/External/job/OCBC-Singapore/Internship--Global-Commercial-Banking--Emerging-Business--EMB-Customer-Service-Unit--August-2026---January-2027-_JR00008947 Posted 2d ago. ## Role details ## Who We Are As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. By taking the time to truly understand people, we provide support, services, solutions, and career paths that meet their needs and desires. Today, we’re on a journey of transformation—leveraging technology and creativity to become a future-ready learning organisation. Our strategic ambition is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future, innovate the way we deliver financial services, work in friendly, supportive teams, build lasting value in your community, and help people grow their assets, business, and investments. Take your learning as far as you can or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. ## Why Join Be part of the team that supports SME customers at the heart of their banking journey. As an intern in the EMB Customer Service Unit, you’ll gain hands-on exposure to how customer requests are managed efficiently and professionally within a commercial banking environment. This internship offers practical experience in customer servicing, operations support, and process improvement—while contributing to initiatives that enhance customer experience and operational effectiveness. ## How You Succeed You’ll thrive in this role if you’re customer-centric, organized, and comfortable working independently. You’re able to handle information carefully, communicate clearly, and take ownership of tasks. Your willingness to learn product and service knowledge, identify process gaps, and contribute ideas for improvement will help you add value to both customers and internal teams. ## What You Do - **Customer Service Support:** Assist in servicing SME customers’ requests within middle-office functions - **Account Reviews & Remediation:** Gather and extract information for account reviews and support document collection for remediation activities - **Reporting & Productivity Tracking:** Support the preparation of regular management reports on team productivity and service metrics - **Process Improvement:** Participate in process automation or enhancement initiatives to improve turnaround time and customer experience - **Team & Operations Support:** Provide general support to teams, with on-the-job training in processes and customer communications ## Who You Work With The EMB Customer Service Unit supports relationship managers and operational teams within Emerging Business, ensuring SME customers receive timely and effective service. You’ll work with experienced service and operations professionals in a structured, collaborative environment focused on service excellence and continuous improvement. ## Who You Are - Currently pursuing an undergraduate degree - Interested in customer service, operations, or commercial banking - Customer-centric, responsible, and able to work independently - Comfortable handling information and documentation accurately - Proficient in Microsoft Excel and PowerPoint - Organised, adaptable, and willing to learn ## Learning Objectives This internship will provide you with: - Hands-on experience supporting SME customer service operations - Exposure to middle-office processes and account servicing activities - Understanding of how customer requests and remediation reviews are managed - Opportunities to contribute to process automation and service enhancements - Development of customer communication, ownership, and problem-solving skills ## What We Offer Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are cared for alongside the needs of our customers. ## Applying to this role This Internship: Global Commercial Banking, Emerging Business, EMB Customer Service Unit [August 2026 - January 2027] role at OCBC runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. [Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=ocbc&job=6a41ef23375af3e033e16098) ## More open roles at OCBC - [Quantitative Developer - Global Markets Division](https://www.jorb.ai/jobs/6a44ca9875cbc4f9433a57a2.md) – Singapore, posted 17h ago - [Policy Administration Executive (1-year Contract), Wholesale Credit Policy](https://www.jorb.ai/jobs/6a44922aef3330535647c9a6.md) – Singapore, posted 17h ago - [Business Compliance Officer (6 Months Contract), EB Business Compliance](https://www.jorb.ai/jobs/6a43b12d56f1bdbdc452320f.md) – Singapore, posted 1d ago - [Internship: Group Operations & Technology, Group Technology Projects \[August - December 2026\]](https://www.jorb.ai/jobs/6a4227653d4a73088f8d3f10.md) – Singapore, posted 2d ago - [Internship: Group Operations & Technology, Group Engineering - Digital Channels \[August - December 2026\]](https://www.jorb.ai/jobs/6a4227653d4a73088f8d3f11.md) – Singapore, posted 2d ago ## Other open Corporate, Commercial & Institutional Banking roles - [Global Corporate Banking Summer Analyst - 2027 - Singapore](https://www.jorb.ai/jobs/6a43ee2a181bbceed705f791.md) at [Bank of America](https://www.jorb.ai/firms/bank-of-america.md) – Singapore, posted 1d ago - [Enterprise Credit Summer Analyst - 2027 - Singapore](https://www.jorb.ai/jobs/6a43ee2a181bbceed705f782.md) at [Bank of America](https://www.jorb.ai/firms/bank-of-america.md) – Singapore, posted 1d ago - [TSD Supply Chain & Trade Finance Section Intern](https://www.jorb.ai/jobs/699d713bdc01f39ea92748a6.md) at [Bank of China](https://www.jorb.ai/firms/bank-of-china.md) – New York, posted 4mo ago - [Global Corporate Banking Summer Analyst - 2027 - Hong Kong](https://www.jorb.ai/jobs/6a43ee2a181bbceed705f792.md) at [Bank of America](https://www.jorb.ai/firms/bank-of-america.md) – Hong Kong, posted 1d ago - [Global Payments Solutions Summer Analyst - 2027 - Singapore](https://www.jorb.ai/jobs/6a43ee2a181bbceed705f775.md) at [Bank of America](https://www.jorb.ai/firms/bank-of-america.md) – Singapore, posted 1d ago --- Updated: 2026-07-01 Canonical: https://www.jorb.ai/jobs/6a41ef23375af3e033e16098