# Customer Service Specialist (1 Year Contract)

[Prudential](https://www.jorb.ai/firms/prudential.md) · Singapore · [Administrative / Others](https://www.jorb.ai/jobs/administrative-others.md)

Prudential is hiring a Customer Service Specialist (1 Year Contract) in Singapore. Posted 2026-06-23; applications close 2026-08-22.

**Apply**: https://prudential.wd3.myworkdayjobs.com/prudential/job/Singapore/Customer-Service-Specialist--1-Year-Contract-_26060422

Posted 9d ago.

## Role details

## Job Profile Summary

In this role you are required to deliver exceptional customer service through email. You will manage daily email communications, resolve feedback, and collaborate across departments to provide timely and effective solutions. You must be interested in participating in various email resolution techniques, including making outbound calls to internal or external customers, and be proactive in providing ideas to align email resolution with ongoing developments in digital and communication media.

## Job Description

  
- Handle customer and distribution email correspondence with quality and timeliness.
  
- Meet SLA targets.
  
- Collaborate with business units to provide one-stop solutions.
  
- Support administrative tasks related to email communications.
  
- Work with the manager on email reduction initiatives and participate in process improvement efforts.

## Who we are looking for

### Competencies & Personal Traits

  
- Strong command of English (spoken and written) and attentiveness to detail
  
- Strong organizational and time management skills
  
- Analytical and self-motivated
  
- Resourceful and resilient
  
- Effective in problem solving
  
- Fast learner with the ability to adapt to evolving digital tools

## Working Experience

  
- 1–2 years of experience in a similar role
  
- Knowledge in Lifeasia, CRM and communication tools is an advantage
  
- Knowledge in financial or insurance products is an advantage

## Education

  
- Degree holder or Diploma holder in any discipline

Prudential is an equal opportunity employer. We provide equality of opportunity and benefits for all who apply and who perform work for our organization, irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time/fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers, taking into account the context of grade, job, and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

## Applying to this role

This Customer Service Specialist (1 Year Contract) role at Prudential runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications.

[Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=prudential&job=6a41b9f68e36f0e531f6ece5)

## More open roles at Prudential

- [Treasury & Disbursement Specialist (1 Year Contract)](https://www.jorb.ai/jobs/6a44cfaf21b2ff34d1930e88.md) – Singapore, posted 1d ago
- [Distribution Operations Specialist (1 Year Contract)](https://www.jorb.ai/jobs/6a437dff3ac0cdeddc2b00bc.md) – Singapore, posted 2d ago
- [Officer, Product Managment](https://www.jorb.ai/jobs/6a41b9f68e36f0e531f6ecab.md) – Hong Kong, posted 7d ago
- [Recruitment Specialist (1 Year Contract)](https://www.jorb.ai/jobs/6a41b9f68e36f0e531f6ed77.md) – Singapore, posted 17d ago
- [Intern, HR](https://www.jorb.ai/jobs/6a41b9f68e36f0e531f6ee2d.md) – Hong Kong, posted 1mo ago

## Other open Administrative / Others roles

- [Tax - Business Tax Services - Admin Assistant - Hong Kong](https://www.jorb.ai/jobs/69d54a93839f48a6c5c27115.md) at [EY](https://www.jorb.ai/firms/ey.md) – Hong Kong, posted 2mo ago
- [Freelance/Contractor/Last Mile Delivery Driver](https://www.jorb.ai/jobs/6a15bd887ab1da2c1b41e308.md) at [Ninja Van](https://www.jorb.ai/firms/ninja-van.md) – Singapore, posted 1mo ago
- [T&T Analyst - Cyber Defence & Resilience - Project Administrator - SG](https://www.jorb.ai/jobs/6a048d56565e693faeebb74a.md) at [Deloitte](https://www.jorb.ai/firms/deloitte.md) – Singapore, posted 1mo ago
- [Sales Associate](https://www.jorb.ai/jobs/6a4501c1d6838a1513b1fbaf.md) at [Carousell](https://www.jorb.ai/firms/carousell.md) – Singapore, posted 15h ago
- [New Business Account Executive (Estonian Market)](https://www.jorb.ai/jobs/6a2956a39a43d08d0a019296.md) at [Revolut](https://www.jorb.ai/firms/revolut.md) – London, posted 21d ago

---

Updated: 2026-07-02
Canonical: https://www.jorb.ai/jobs/6a41b9f68e36f0e531f6ece5