# CE-AF Retention Officer [UOB](https://www.jorb.ai/firms/uob.md) · Singapore · [Retail Banking](https://www.jorb.ai/jobs/retail-banking.md) UOB is hiring a CE-AF Retention Officer in Singapore. Posted 2026-06-25; applications close 2026-08-24. **Apply**: https://uobgroup.wd3.myworkdayjobs.com/UOBExternal/job/Central-Region-City-Area/CE-AF-Retention-Officer_JR88555-1 Posted 2d ago. ## Role details ## About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. ## Job Description Customer Engagement Officers are responsible to deliver exceptional customer service through inbound and outbound call activities, supporting customers with inquiries and requests related to Credit Cards, CashPlus, and Unsecured Loans, while actively identifying opportunities for cross-selling relevant products and services. ## Key Responsibilities - Handle inbound and outbound calls professionally and efficiently, ensuring a positive customer experience. - Handle customer inquiries on Credit Cards, CashPlus, Smart Pay, Annual Fees and Unsecured Loans, including account information, product features, and application status. - Perform cross-selling of financial products and services based on customer needs and eligibility. - Ensure accurate and timely documentation of customer interactions in CRM systems. - Follow up on pending documentation and application requirements via email and phone. - Adhere to compliance, data privacy, and operational guidelines. - Escalate complex or unresolved issues to the appropriate teams for further handling. - Meet individual and team KPIs, including service quality, productivity, and sales targets. - 5 days’ work week, overtime applicable whenever required by Management. ## Additional Requirements Develop, Engage, Execute, Strategise Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference ## Applying to this role This CE-AF Retention Officer role at UOB runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. [Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=uob&job=6a3ce20de1c8751830e0a035) ## More open roles at UOB - [Senior Officer / Manager, SME Banking Executive](https://www.jorb.ai/jobs/6a3e6bc564f5f29ad1b8df43.md) – Singapore, posted 1d ago - [Marketing Intern (Aug to Dec 2026)](https://www.jorb.ai/jobs/6a3a3f1a56bed2ede1a8c48c.md) – Singapore, posted 4d ago - [Client Service Support Advisor, Group Wholesale Banking](https://www.jorb.ai/jobs/6a3a3f1a56bed2ede1a8c48b.md) – Singapore, posted 4d ago - [Programme Coordinator Intern (Aug - Jan 2027)](https://www.jorb.ai/jobs/6a38ed8a6e28ee126feedd5d.md) – Singapore, posted 5d ago - [Senior Officer, Account Maintenance, Channel Operations Center (Contract)](https://www.jorb.ai/jobs/6a38ed8a6e28ee126feedd64.md) – Singapore, posted 5d ago ## Other open Retail Banking roles - [Associate Relationship Manager - Hang Seng Bank (HK)](https://www.jorb.ai/jobs/692062a01faff996aa847df6.md) at [HSBC](https://www.jorb.ai/firms/hsbc.md) – Hong Kong, posted 7mo ago - [Part-Time Universal Banker (20 Hours), Rockaway Branch](https://www.jorb.ai/jobs/6a3edb9ac72102a83d650f8c.md) at [Citi](https://www.jorb.ai/firms/citi.md) – New York, posted 1d ago - [Part- Time Universal Banker (20 Hours) - Bilingual: English/Spanish Speaking Preferred - Mount Kisco Branch](https://www.jorb.ai/jobs/6a3ea35d608d7faccd3b5abc.md) at [Citi](https://www.jorb.ai/firms/citi.md) – New York, posted 1d ago - [Part-Time Teller (20 Hours) - Lakeland Branch](https://www.jorb.ai/jobs/6a3ea35d608d7faccd3b5abf.md) at [Citi](https://www.jorb.ai/firms/citi.md) – New York, posted 1d ago - [Part-Time Universal Banker (20 Hours) - East Farmingdale Branch](https://www.jorb.ai/jobs/6a3ea35d608d7faccd3b5ab9.md) at [Citi](https://www.jorb.ai/firms/citi.md) – New York, posted 1d ago --- Updated: 2026-06-27 Canonical: https://www.jorb.ai/jobs/6a3ce20de1c8751830e0a035