# Specialist, Test Centre [Pearson](https://www.jorb.ai/firms/pearson.md) · Singapore · [Administrative / Others](https://www.jorb.ai/jobs/administrative-others.md) Pearson is hiring a Specialist, Test Centre in Singapore. Posted 2026-05-20; applications close 2026-07-24. **Apply**: https://hccz.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2/job/24361 Posted 1mo ago. ## Role details ## Job Title Test Centre Administrator ## Description As a Test Centre Administrator, you will play a critical role in delivering a secure, professional, and welcoming testing experience for candidates. Working onsite at a Pearson Professional Centre, you’ll ensure exams are administered accurately and fairly, following strict operational and security standards. This position is ideal for those who enjoy customer-facing work, value integrity, and are comfortable in a structured, detail-driven environment with flexible hours, including weekends. ## Key Outcomes & Responsibilities ### Test Centre Operations - Ensure all testing equipment and workstations are fully operational and free from unauthorized materials. - Monitor and manage daily system transmissions, including test result uploads and exam downloads. - Partner with technical support teams to troubleshoot and resolve technical issues promptly. - Maintain a clean, orderly, and compliant test centre environment. ### Candidate Experience & Customer Service - Prepare for daily test rosters, including arrangements for candidates requiring special accommodations. - Greet candidates, verify identification, and clearly explain test procedures. - Support candidates through check-in, secure storage of personal belongings, and test start procedures. - Monitor exams to ensure compliance with policies and address candidate questions before the timed exam begins. - Accurately record, escalate, and document any incidents, irregularities, or discrepancies. - Print and provide test results upon completion of exams. ### Quality, Security & Continuous Improvement - Adhere strictly to Pearson Professional Centre quality, security, and integrity standards. - Proactively identify opportunities to improve processes, procedures, or candidate experience and share feedback with the wider team. ## Skills & Capabilities ### Core Competencies - Strong attention to detail - Customer-focused mindset - Clear written and verbal communication - Problem-solving and sound judgment - Organization and time management - High ethical standards and integrity ### Knowledge, Skills & Experience - At least **1 year of customer service experience** - Experience in a testing or regulated environment is strongly preferred - Proficiency with **Microsoft Office and Windows applications** - Ability to work independently and manage competing priorities - Comfortable handling moderate levels of pressure in a structured environment - Confident using standard office equipment and computer systems ## Certifications & Compliance - Completion of **Pearson Professional Centres Test Administrator certification** is required - Annual re-certification must be successfully maintained ## Work Environment & Flexibility - Onsite role in a quiet, secure testing environment - Flexibility to work **Monday to Sunday**, including weekends, based on test schedules - Ability to remain alert and focused for extended periods ## Applying to this role This Specialist, Test Centre role at Pearson runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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