# Global Banking - Client Service Analyst [J.P. Morgan](https://www.jorb.ai/firms/j-p-morgan.md) · Singapore · [Operations](https://www.jorb.ai/jobs/operations.md) J.P. Morgan is hiring a Global Banking - Client Service Analyst in Singapore. Posted 2026-06-19; applications close 2026-08-18. **Apply**: https://jpmc.fa.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/210758855 Posted 3d ago. ## Role details ## Overview Join JPMorgan Chase's Global Client Services team in Singapore and be the frontline contact for corporate and financial institution clients across the Asia-Pacific region. This role suits someone who is analytical, highly organized, and genuinely motivated by delivering a great client experience in a fast-paced environment. As a Client Service Analyst in Global Banking, you will provide transactional client service for payments clients across Asia-Pacific, owning cases from triage through investigation, exception handling, and closure. You will work closely with internal stakeholders to resolve issues, articulate client challenges clearly, and propose practical solutions. Professional proficiency in both Mandarin and English is essential, as you will regularly serve clients across China and the broader region. You will also contribute to process improvements and controls initiatives that strengthen how the team operates. ## Responsibilities - Own end-to-end case management across payment inquiries, investigations, and exception resolution — setting clear client expectations, delivering timely updates, and driving each case through to closure. - Coordinate with internal partners to manage escalations, resolve exceptions, and ensure client commitments are met on time. - Identify root causes of client-facing operational challenges and work with internal stakeholders to propose and implement practical solutions. - Proactively identify process gaps and contribute to improvements that reduce cycle times, improve first-contact resolution, and strengthen controls. - Participate in projects and initiatives that enhance client experience and operational efficiency. - Maintain accurate process documentation, knowledge articles, and handoff notes to support team consistency and cross-training. - Apply a strong risk, controls, and fraud-awareness mindset across all client servicing activities. ## Required qualifications, capabilities, and skills - Bachelor's degree. - Minimum 1 year of experience in client service and/or operations within payments, cash, trade finance. - Professional proficiency in Mandarin and English, both spoken and written — mandatory requirement for serving Mandarin-speaking clients across China and the Asia-Pacific region. - Strong multitasking skills, with the ability to manage multiple time-bound tasks simultaneously without compromising quality. - Analytical mindset with the ability to investigate issues, identify root causes, and propose practical solutions in partnership with internal teams. - Strong interpersonal and communication skills, with a client-first approach and the ability to build trust across diverse client groups. - Proactive and detail-oriented, with a continuous improvement mindset and strong sense of ownership. ## Preferred qualifications, capabilities, and skills - Familiarity with digital tools, automation platforms, or artificial intelligence applications used in client service delivery. - Strong data and technology literacy with cultural intelligence to support diverse client needs. J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, and we make reasonable accommodations for applicants’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors. Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise. ## Applying to this role This Global Banking - Client Service Analyst role at J.P. Morgan runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. [Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=j-p-morgan&job=6a35362253fe6b23069e85f7) ## More open roles at J.P. 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