# Senior Officer, Card Member Services, Card Operations Processing Center

[UOB](https://www.jorb.ai/firms/uob.md) · Singapore · [Operations](https://www.jorb.ai/jobs/operations.md)

UOB is hiring a Senior Officer, Card Member Services, Card Operations Processing Center in Singapore. Posted 2026-06-17; applications close 2026-08-16.

**Apply**: https://uobgroup.wd3.myworkdayjobs.com/UOBExternal/job/East-Region-City-Area/Senior-Officer--Card-Member-Services--Card-Operations-Processing-Center_JR86250-1

Posted 13h ago.

## Role details

## About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

## Job Description

  
- Process customers’ requests in the Card Services Customer Fulfillment function, e.g. Cancellation of Cards, Replacement of Cards, Bill Payment, GIRO applications
  
- Complete all requests with accuracy and within the agreed Service Level Agreement
  
- Manage and resolve customers’ and business units’ feedback/complaints and queries promptly
  
- Identify opportunities to improve productivity, risk controls, efficiency, and service quality in the team
  
- Support in digitization effort driven by the management and ad-hoc / admin tasks assigned

## Requirements

  
- Bachelor Degree holder with 1 year of working experience in Banking Ops / Payments / Cards function
  
- Good communication skills
  
- Open to 1 year contract

## Additional Requirements

Develop, Engage, Execute, Role Type (GTO), Strategise, Work Experience Level for GTO CWF

## Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a Difference

## Applying to this role

This Senior Officer, Card Member Services, Card Operations Processing Center role at UOB runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications.

[Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=uob&job=6a325601f74908c1467950ca)

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Updated: 2026-06-17
Canonical: https://www.jorb.ai/jobs/6a325601f74908c1467950ca