# Retail Banker I - Port Jervis [TD Bank](https://www.jorb.ai/firms/td-bank.md) · New York · United States · [Retail Banking](https://www.jorb.ai/jobs/retail-banking.md) TD Bank is hiring a Retail Banker I - Port Jervis in New York. Posted 2026-06-15; applications close 2026-08-14. **Apply**: https://td.wd3.myworkdayjobs.com/TD_Bank_Careers/job/Port-Jervis-New-York/Retail-Banker-I---Port-Jervis_R_1493985-1 Posted 2d ago. ## Role details ## Job Description **Work Location:** Port Jervis, New York, United States of America **Hours:** 40 per week **Pay Details:** $22.50 - $29.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. ## Line of Business Personal & Commercial Banking ## Education & Experience - HS Diploma or GED - 1+ years' experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, military experience preferred. - Teller experience preferred - Must be able to complete teller training upon hire to take customer transactions - Demonstrated ability to engage in customer conversations while educating them on products and services (preferred) - Demonstrated organization skills to handle multiple tasks in a fast-paced environment - Excellent communication skills with ability to be concise, clear and consistent - Demonstrated ability to schedule and prioritize work - Demonstrated ability to work independently and within deadlines - Sound judgment in decision making and effective problem solving - Proficient in Microsoft Office - Notary License (Preferred) ## Responsibilities ### Depth & Scope - Proficient in products, services and routine transactions to identify opportunities to educate on bank products and services and refer customers to appropriate team members or internal partners, while ensuring a positive customer experience - Broad knowledge of the full product suite, services and processes; low to moderate complexity/risk - Establishes and nurtures customer relationships by displaying product knowledge, actively listening to customer needs, and offering solutions or referrals - Makes product recommendations based on customer needs and highlights features and benefits to support customers through life events, save time and money, and exceed their needs - Utilizes customer relationship management tools to proactively contribute to customer assessments and lead-focused outbound sales activities - Independently resolves customer issues, errors and problems, escalating when necessary - Builds working relationships with customers and explains detailed and/or complicated information - Engages in customer outreach, servicing and advice activities to deliver on the unexpectedly human promise - Engages in conversations about loan products and facilitates the application intake - Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry) ## Customer Accountabilities - Delivers a Legendary experience by helping customers, building relationships, and delivering service and advice - Understands and supports the Bank's Customer Service Strategy; provides end-to-end advice (educational content & tools, consultative support, proactive insights & recommendations) - Acts as a customer advocate to improve financial confidence, provide resolution, and offer proactive tips - Executes appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human - Orchestrates customer flow in the lobby, warmly welcomes customers, discovers initial needs, and guides customers appropriately - Educates customers on self-service options that meet their needs - May act as a point of escalation for customer questions or concerns - May perform teller transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to policies - Considers the impact of decisions on the well-being of TD, its customers and stakeholders - Acts as a brand champion internally and externally - Recognizes transaction needs and educates clients on self-service channels including digital options - Contributes to a personalized interaction, one customer at a time ## Shareholder Accountabilities - Ensures compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act) to minimize risk and protect customers - Participates in store daily operations aligned with TD's risk framework - Understands and applies operating policies and procedures - Supports timely and accurate completion of business processes - Escalates non-standard or high-risk transactions as necessary - Ensures documentation reflects client/business intentions and complies with regulations - Conducts due diligence to support accuracy of all customer transactions - Complies with Bank Code of Conduct - Contributes to operational excellence by understanding accountability in driving a sound location - Adheres to risk and control policies/procedures ## Employee/Team Accountabilities - Participates fully as a team member, supporting a positive work environment focused on service, quality, innovation, and teamwork - Continuously enhances knowledge and participates in knowledge transfer within the team - Participates in performance management and development activities - Keeps others informed about project status and day-to-day activities - Contributes to a fair, positive, and equitable environment - Acts as a brand ambassador for the business area and the Bank - Uses feedback from coaching to improve performance - Establishes relationships with partner bankers for effective referrals - Contributes to a positive work environment by aligning with TD's Model, Brand, and Culture - Collaborates with team members to contribute to team and organizational success - Seeks opportunities to improve delivery with high-quality standards - Takes ownership of career development and seeks diverse feedback - Positively embraces change - Adheres to TD's Shared Commitments and code of conduct expectations - Supports an inclusive culture and diverse perspectives ## OCC Language - This position falls within the definition of Loan Originator under Regulation Z of the Truth in Lending Act and the definition of Mortgage Loan Originator under the SAFE Act, including related regulations - Must be eligible for employment with a covered financial institution under Regulation Z - Must be eligible for registration as a registered mortgage loan originator with the NMLS in accordance with the SAFE Act - Criminal background check and credit report check required by federal law; applicant must provide statements/certifications regarding findings ## Physical Requirements The following descriptions describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. This position may require: - Domestic Travel – Occasional; International Travel – Never - Continuous sedentary work; continuous performing multiple tasks; continuous operating standard office equipment; continuous reading, writing and comprehension; continuous concentration - Frequent standing and sitting; occasional walking and reaching; occasional lifting under 25 lbs and over 25 lbs - Occasional squatting, bending, kneeling, crawling, climbing, overhead and forward reaching - Other tasks as required to meet business needs The above statements are intended to describe the general nature and level of work and are not an exhaustive list of responsibilities, duties, and skills required. ## Who We Are TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for millions of households and businesses worldwide. TD’s more than 95,000 colleagues bring skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is committed to being a leader in client experience and believes all colleagues are client-facing. ## Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve financial, physical, and mental well-being goals. It includes base salary and variable compensation/incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition. Learn more ## Additional Information We’re delighted you’re considering a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to supporting colleagues to thrive both at work and at home. If you’re interested in a specific career path or building certain skills, you’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths to grow your expertise and make a meaningful impact. We’re committed to your success and foster a respectful workplace where diverse perspectives are valued and everyone has fair opportunities to grow. ## Training & Onboarding We will provide training and onboarding sessions to ensure you have what you need to succeed in your new role. ## Interview Process We’ll reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone. ## Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected by law. If you are an applicant with a disability and need accommodations to complete the application process, please email USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the applicant process. ## Applying to this role This Retail Banker I - Port Jervis role at TD Bank runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. [Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=td-bank&job=6a3093625575a6f663ba0565) ## More open roles at TD Bank - [Contact Center Rep III, Direct Investing, Trilingual - Mandarin & Cantonese & English - (Aug 17th)](https://www.jorb.ai/jobs/6a31e4dec1645742df2d4c43.md) – London, posted 1d ago - [Analyst / Associate, Debt Capital Markets](https://www.jorb.ai/jobs/6a313c1a031ae8cedf37ca7f.md) – Singapore, posted 1d ago - [Retail Banker (Bolton Landing)](https://www.jorb.ai/jobs/6a31e4dec1645742df2d4c47.md) – New York, posted 1d ago - [Banking Associate (Central Ave.)](https://www.jorb.ai/jobs/6a31e4dec1645742df2d4c4b.md) – New York, posted 1d ago - [Teller I (30 Hours Weekly) - Monticello (Bilingual Spanish Preferred)](https://www.jorb.ai/jobs/6a305ac1349f504a00a04926.md) – New York, posted 2d ago ## Other open Retail Banking roles - [Associate Relationship Manager - Hang Seng Bank (HK)](https://www.jorb.ai/jobs/692062a01faff996aa847df6.md) at [HSBC](https://www.jorb.ai/firms/hsbc.md) – Hong Kong, posted 6mo ago - [Internship: Global Consumer Financial Services, Wealth Management - Deposits \[June - August 2026\]](https://www.jorb.ai/jobs/6a3103e38635b10087c5b622.md) at [OCBC](https://www.jorb.ai/firms/ocbc.md) – Singapore, posted 1d ago - [Part-Time (20 Hours) Universal Banker - 34th Street Branch](https://www.jorb.ai/jobs/6a31ad35fbdaeee5c2f594b9.md) at [Citi](https://www.jorb.ai/firms/citi.md) – New York, posted 1d ago - [Sales and Service Banker, Canal St, NY](https://www.jorb.ai/jobs/6a305aecf7a9d27215b0061e.md) at [Santander](https://www.jorb.ai/firms/santander.md) – New York, posted 2d ago - [Customer Service Representative](https://www.jorb.ai/jobs/6a305a3977ffdb1fc89296b2.md) at [CIBC](https://www.jorb.ai/firms/cibc.md) – London, posted 2d ago --- Updated: 2026-06-17 Canonical: https://www.jorb.ai/jobs/6a3093625575a6f663ba0565