# Treasures ARM, Consumer Banking Group [DBS](https://www.jorb.ai/firms/dbs.md) · Hong Kong · [Retail Banking](https://www.jorb.ai/jobs/retail-banking.md) DBS is hiring a Treasures ARM, Consumer Banking Group in Hong Kong. Posted 2026-05-22; applications close 2026-07-21. **Apply**: https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/One-Island-East/Treasures-ARM--Consumer-Banking-Group_WD83619 Posted 23d ago. ## Role details **Business Function** As the leading bank in Asia, DBS Consumer Banking Group helps customers realise their dreams and ambitions. DBS offers a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans to support customers at every life stage. ## Responsibilities ### A. Account Servicing and Administrative Support - Open accounts, complete application forms, and handle related documentation for Treasures - Answer general enquiries from Treasures customers in branches and by phone - Assist TRMs to maintain and build relationships with Treasures - Handle relevant correspondence, records, and all related administrative duties - Compile statistics, analyses, and reports ### B. Promotion of Treasures Products and Services - Source and identify suitable products for Treasures as directed by TRMs - Prepare sales and promotion materials for TRMs (e.g., investment profile reviews) and perform other sales-related duties as assigned by the Treasures Centre Manager and TRMs - Call Treasures customers to update them on the latest products, market information, and account status - Introduce and explain investment products and their associated risks to Treasures customers - Identify financial needs of Treasures customers and report to TRMs for follow-up - Perform regulated activities, Type 1 and Type 4, under the Securities & Futures Ordinance - Reflect customer feedback and competitive situations to the Treasures Centre Manager and TRMs ### C. Customer Experience Management - Provide superior service to customers in accordance with the Treasures Customer Interaction Model and the Bank’s service standards - Process and follow through customer requests and enquiries to ensure satisfaction - Oversee day-to-day Treasures Centre environment and service quality; raise issues or suggestions to the Branch when required ### D. Audit and Compliance Control - Adhere to bank policies, standards, procedures, security, and internal control measures - Comply with internal policies and procedures, including staff licensing, fit and properness, anti-money laundering policy, Know Your Customer principles, and the refined sales process; assist CSM to ensure KYC, AML, and documentation completeness in account openings and deals - Improve and maintain work processes, audit controls, and compliance quality through leadership, education, monitoring, and remedial action - Comply with the registered capacity and any conditions imposed by the HKMA, including the Code of Conduct for Persons Licensed by or Registered with the SFC ## Requirements - 1–2 years’ experience in account servicing within the consumer banking industry - Degree holder, preferably in business or finance-related discipline - Must be registered RI (Regulated Activities: Type 1 & 4) with passes in HKSI Licensing Examination Papers 1, 7 & 8; or equivalent - Must be registered TR (General and Long Term, including linked long term) with passes in IIQE Papers 1, 2, 3 & 5; or equivalent - Note: New staff without the required general insurance qualification must pass IIQE Paper 2 within three months of commencing service - Exposure to investment products and priority banking services is preferred - Fluent in Mandarin and English - The hiring process is subject to the Mandatory Reference Checking Scheme. Details available here: here ## Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. **Location:** One Island East **Job:** Customer Service **Schedule:** Regular **Employee Status:** Full time ## Applying to this role This Treasures ARM, Consumer Banking Group role at DBS runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. [Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=dbs&job=6a2c6f0b504bd559bccc0735) ## More open roles at DBS - [ALYST, Treasures Elite, Consumer Banking Group](https://www.jorb.ai/jobs/6a2c6f0b504bd559bccc072d.md) – Hong Kong, posted 2d ago - [Senior Officer/Officer, Specialists, Equities Operations, Vickers Securities, Wealth Management Operations](https://www.jorb.ai/jobs/6a2c6f0b504bd559bccc0665.md) – Hong Kong, posted 3d ago - [Specialist, Operations, Sec Svcs-Custody Svcs, Corporate Banking, Securities & Fiduciary Svs Ops](https://www.jorb.ai/jobs/6a2c6f0b504bd559bccc0743.md) – Hong Kong, posted 5d ago - [Product Analyst, Funds, Consumer Banking Group](https://www.jorb.ai/jobs/6a2c6f0b504bd559bccc0698.md) – Singapore, posted 10d ago - [ALYST, Treasures ARM, Consumer Banking Group](https://www.jorb.ai/jobs/6a2c6f0b504bd559bccc0708.md) – Hong Kong, posted 13d ago ## Other open Retail Banking roles - [Associate Relationship Manager - Hang Seng Bank (HK)](https://www.jorb.ai/jobs/692062a01faff996aa847df6.md) at [HSBC](https://www.jorb.ai/firms/hsbc.md) – Hong Kong, posted 6mo ago - [Customer Service Officer](https://www.jorb.ai/jobs/6a01692daf77e70ba83bc97b.md) at [Maybank](https://www.jorb.ai/firms/maybank.md) – Singapore, posted 1mo ago - [Part-Time Teller (20 Hours) - Huntington Village Branch](https://www.jorb.ai/jobs/6a2adcbb3854d6787323fc78.md) at [Citi](https://www.jorb.ai/firms/citi.md) – New York, posted 3d ago - [Part-Time Universal Banker (20 Hours) - Lynbrook Branch](https://www.jorb.ai/jobs/6a2adcbb3854d6787323fc75.md) at [Citi](https://www.jorb.ai/firms/citi.md) – New York, posted 3d ago - [Part Time Universal Banker (20 Hours) EAST 198th Street ST](https://www.jorb.ai/jobs/6a2adcbb3854d6787323fc7d.md) at [Citi](https://www.jorb.ai/firms/citi.md) – New York, posted 3d ago --- Updated: 2026-06-14 Canonical: https://www.jorb.ai/jobs/6a2c6f0b504bd559bccc0735