# Assistant Officer/ Officer, Treasures Service Specialist, Treasures & Distribution, Consumer Banking Group [DBS](https://www.jorb.ai/firms/dbs.md) · Hong Kong · [Administrative / Others](https://www.jorb.ai/jobs/administrative-others.md) DBS is hiring a Assistant Officer/ Officer, Treasures Service Specialist, Treasures & Distribution, Consumer Banking Group in Hong Kong. Posted 2026-05-22; applications close 2026-07-21. **Apply**: https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/One-Island-East/Assistant-Officer--Officer--Treasures-Service-Executive--Treasures---Distribution--Consumer-Banking-Group_WD83125 Posted 23d ago. ## Role details ## Overview As the leading bank in Asia, DBS Consumer Banking Group is uniquely positioned to help customers realise their dreams and ambitions. DBS offers a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, designed to support customers at every life stage. ## Responsibilities ### Deliver Joyful Arrival, Transaction & Departure Experience - Greet and welcome customers to the branch in a warm and friendly manner. - Assist customers with check-in procedures and minimize waiting time. - Manage the ticketing, waiting, and seating for customers as appropriate. - Answer customer questions and resolve or appropriately address any issues. - Maintain a clean, neat, organized, and welcoming branch environment. ### Provide Seamless & Consistent Daily Service Operations at the Bank Halls & Entrances - Ensure customers receive the experience described in DBS service guidelines and that service standards and goals are met. - Align service performance with DBS RED values – Respectful, Easy to deal with, Dependable. - Act as a Digital Banking specialist to encourage and guide customers to use digital channels for transactions. - Mentor Service Ambassadors to deliver a joyful service experience. - Support orchestration of bank hall operations, cash and non-cash transactions, customer onboarding journey, and advisory services. ### Support to Continuously Uplift Service Standards & Processes - Proactively identify areas or opportunities to improve service and support the development and implementation of new initiatives for continuous improvement. - Actively participate in daily huddles to adopt a customer-obsessed mindset and reflect customer feedback and improvement areas. ### Support Contingency - Work as a backup to support and perform transactions as appropriate and needed. - Assist with other front-office duties in service areas as needed. ### Support Daily Routine Work - Support and assist in branch overall operation tasks. ## Requirements - HKCEE holders with passes in English, Chinese, and Mathematics. - Proven and hands-on customer service experience, preferably in banking or hospitality industries. - Strong customer-obsessed service mindset and attitude. - Excellent customer service skills. - Ability to work independently. - Excellent communication and interpersonal skills. - Fluent in Cantonese, English, and Putonghua. ## Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret that only shortlisted candidates will be notified. **Location:** Tsim Sha Tsui Branch **Job:** Customer Service **Schedule:** Regular **Employee Status:** Full time ## Applying to this role This Assistant Officer/ Officer, Treasures Service Specialist, Treasures & Distribution, Consumer Banking Group role at DBS runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. [Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=dbs&job=6a2c6f0b504bd559bccc06db) ## More open roles at DBS - [ALYST, Treasures Elite, Consumer Banking Group](https://www.jorb.ai/jobs/6a2c6f0b504bd559bccc072d.md) – Hong Kong, posted 2d ago - [Senior Officer/Officer, Specialists, Equities Operations, Vickers Securities, Wealth Management Operations](https://www.jorb.ai/jobs/6a2c6f0b504bd559bccc0665.md) – Hong Kong, posted 3d ago - [Specialist, Operations, Sec Svcs-Custody Svcs, Corporate Banking, Securities & Fiduciary Svs Ops](https://www.jorb.ai/jobs/6a2c6f0b504bd559bccc0743.md) – Hong Kong, posted 5d ago - [Product Analyst, Funds, Consumer Banking Group](https://www.jorb.ai/jobs/6a2c6f0b504bd559bccc0698.md) – Singapore, posted 10d ago - [ALYST, Treasures ARM, Consumer Banking Group](https://www.jorb.ai/jobs/6a2c6f0b504bd559bccc0708.md) – Hong Kong, posted 13d ago ## Other open Administrative / Others roles - [Administrative Office (Tax Support), Enterprise Support Services](https://www.jorb.ai/jobs/69e0be6ba5447636d4d91e8c.md) at [EY](https://www.jorb.ai/firms/ey.md) – Singapore, posted 1mo ago - [Consulting - Mtel - QA Tester - Staff Associate - Hong Kong](https://www.jorb.ai/jobs/69d54a93839f48a6c5c2704e.md) at [EY](https://www.jorb.ai/firms/ey.md) – Hong Kong, posted 2mo ago - [Class 3 Delivery Staff Driver (Full Time, 10 Footer Lorry)](https://www.jorb.ai/jobs/69a8409285f6be7a9ffe58d0.md) at [Ninja Van](https://www.jorb.ai/firms/ninja-van.md) – Singapore, posted 3mo ago - [Personal Assistant](https://www.jorb.ai/jobs/6a2adcd64139b6a1f00d842c.md) at [Standard Chartered](https://www.jorb.ai/firms/standard-chartered.md) – London, posted 2d ago - [Intern - EA/Team Assistant](https://www.jorb.ai/jobs/6a2457eb65fa91b9561dc29e.md) at [Amundi](https://www.jorb.ai/firms/amundi.md) – London, posted 7d ago --- Updated: 2026-06-14 Canonical: https://www.jorb.ai/jobs/6a2c6f0b504bd559bccc06db