# Technology Support I [J.P. Morgan](https://www.jorb.ai/firms/j-p-morgan.md) · Singapore · [Core Tech Functions](https://www.jorb.ai/jobs/core-tech-functions.md) J.P. Morgan is hiring a Technology Support I in Singapore. Posted 2026-06-12; applications close 2026-08-11. **Apply**: https://jpmc.fa.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/210757237 Posted 1d ago. ## Role details ## Technology Support I – Commercial & Investment Bank Embark on a dynamic career in tech support, contributing to maintaining world-class technology solutions to ensure a seamless user experience. You will help ensure the operational stability, availability, and performance of production application flows. Join the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems. ## Job responsibilities - Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations - Assist in improving operational stability and availability through participation in problem management - Assist in monitoring production environments for anomalies and address issues using standard observability tools - Identify and document basic issues and potential solutions for business and technology stakeholders - Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes - Use enterprise-authorized AI capabilities within the work environment to speed up incident triage and initial problem analysis (e.g., summarizing logs/symptoms into hypotheses), validating outputs and handling operational data according to sensitivity and security requirements - Apply reuse-first, AI-assisted practices within operational stability routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations ## Required qualifications, capabilities, and skills - 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services - Bachelor’s Degree in Computer Science, Cybersecurity, Data Science, or related disciplines - Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud - Working knowledge of using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity - Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations ## Preferred qualifications, capabilities, and skills - Exposure to one or more general-purpose programming languages or automation scripting - Exposure to Information Technology Infrastructure Library (ITIL) framework - Experience with monitoring tools such as Geneos, Splunk, Dynatrace, or Grafana J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Ensure seamless operational stability and performance in tech services for end-to-end application infrastructure service delivery. ## Applying to this role This Technology Support I role at J.P. Morgan runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. [Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=j-p-morgan&job=6a2c0e1e9713a3f1371ffefd) ## More open roles at J.P. 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