# Technical Support Engineer (Statsig) [Amplitude](https://www.jorb.ai/firms/amplitude.md) · Singapore · [Administrative / Others](https://www.jorb.ai/jobs/administrative-others.md) Amplitude is hiring a Technical Support Engineer (Statsig) in Singapore. Posted 2026-06-12; applications close 2026-08-11. **Apply**: https://job-boards.greenhouse.io/amplitude/jobs/8547989002 Posted 2d ago. ## Role details ## About Amplitude Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com. As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. **Amplitude’s Commitment to Diversity Equity & Inclusion (DEI):** Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. ## Position As a **Technical Support Engineer**, based in **Singapore**, you will provide enterprise-level experience to our customers through our extensive product knowledge of Amplitude. An agent leverages their specialized knowledge and skills to research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will rely on your tech expertise with analytical thinking to educate customers on our product, locate and diagnose problems, and recommend the best course of action. Our goal is to remove blockers to product adoption and drive value realization for Amplitude’s customers. The team also partners cross-functionally with Product and Engineering to advocate for our customers and ensure a high-quality experience throughout their lifecycle as an Amplitude customer. In addition to being a product expert, you'll have the opportunity to take on projects that will help our company scale and grow. ### Responsibilities - Answer and/or escalate all support tickets via email and chat - Drive resolution by investigating and escalating challenging tickets - Ensure that all tickets meet our service level agreements - Including an on-call weekend support once per quarter and voluntary on-call holiday support - Work closely with Customer Success Managers to drive data trust in key accounts - Provide customers a great experience using Amplitude and collaborating with our team - Create and update non-technical and technical documentation as the product evolves - Report to the company any common themes or questions that arise and drive change - Develop and improve support processes ### Qualifications - Completed your Bachelor’s Degree - **Experience with using SDKs and APIs** - **Passion about analytics and the problems they solve** - Track record in a similar customer-facing role OR strong ability to empathize with customers and be their advocate - The ability to present yourself with professionalism, friendliness, and a willingness to assist - Ability to learn and explain a technical product or concept - Natural curiosity and are a problem solver - Familiarity with support tools such as Zendesk, Intercom, Confluence, and Linear - One of the following: - Familiarity with statistical experimentation concepts; A/B testing, p-values, confidence intervals, and sequential testing methods (e.g. SPRT) - Ability to reason through metric design issues including outlier handling techniques such as winsorization, and their effect on experiment results - Experience working with data pipelines or warehouse ingestion (e.g. Snowflake, BigQuery, or similar) — including debugging data freshness and backfill issues - Comfort interpreting and explaining statistical outputs to customers with varying levels of technical sophistication By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice. _Staying Safe - Protect Yourself From Recruitment Fraud_ _We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @ amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions._ ## Applying to this role This Technical Support Engineer (Statsig) role at Amplitude runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. [Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=amplitude&job=6a2b8866eb73f45720dd5e76) ## More open roles at Amplitude - [Technical Support Engineer](https://www.jorb.ai/jobs/6a04c22dc548d113d78aa428.md) – Singapore, posted 1mo ago ## Other open Administrative / Others roles - [Administrative Office (Tax Support), Enterprise Support Services](https://www.jorb.ai/jobs/69e0be6ba5447636d4d91e8c.md) at [EY](https://www.jorb.ai/firms/ey.md) – Singapore, posted 1mo ago - [Consulting - Mtel - QA Tester - Staff Associate - Hong Kong](https://www.jorb.ai/jobs/69d54a93839f48a6c5c2704e.md) at [EY](https://www.jorb.ai/firms/ey.md) – Hong Kong, posted 2mo ago - [Class 3 Delivery Staff Driver (Full Time, 10 Footer Lorry)](https://www.jorb.ai/jobs/69a8409285f6be7a9ffe58d0.md) at [Ninja Van](https://www.jorb.ai/firms/ninja-van.md) – Singapore, posted 3mo ago - [Personal Assistant](https://www.jorb.ai/jobs/6a2adcd64139b6a1f00d842c.md) at [Standard Chartered](https://www.jorb.ai/firms/standard-chartered.md) – London, posted 2d ago - [Intern - EA/Team Assistant](https://www.jorb.ai/jobs/6a2457eb65fa91b9561dc29e.md) at [Amundi](https://www.jorb.ai/firms/amundi.md) – London, posted 7d ago --- Updated: 2026-06-14 Canonical: https://www.jorb.ai/jobs/6a2b8866eb73f45720dd5e76