# Branch Operations Coordinator Broadway and Grand [Wells Fargo](https://www.jorb.ai/firms/wells-fargo.md) · New York · United States · [Retail Banking](https://www.jorb.ai/jobs/retail-banking.md) Wells Fargo is hiring a Branch Operations Coordinator Broadway and Grand in New York. Posted 2026-06-11; applications close 2026-08-10. **Apply**: https://wd1.myworkdaysite.com/recruiting/wf/WellsFargoJobs/job/NEW-YORK-NY/Branch-Operations-Coordinator-Broadway-and-Grand_R-550985-1 Posted 1d ago. ## Role details ## Overview Why Wells Fargo: At Wells Fargo, we’re a global leader committed to driving innovation, empowering communities, and helping customers succeed. We believe that a meaningful career goes beyond a job—it's about thriving with the right elements in one place. Living the Well Life means support in life and work, robust benefits, competitive compensation, and programs designed to help you achieve work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. We are recognized for it—Wells Fargo ranked in the top five on the 2026 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us! ## About this role Wells Fargo is seeking a Branch Operations Coordinator for the National Branch Network as part of the Consumer Banking and Lending division. Learn more about the career areas and business divisions at Wells Fargo Jobs. ## Responsibilities - Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers - Complete operational activities while minimizing risks under established policies - Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization - Support the Branch manager in operational tasks and scheduling - Resolve issues related to daily operations of the teller line, under direction of regional banking management - Support customers and employees in resolving or escalating concerns or complaints - Receive guidance from managers and exercise judgment within defined policies and procedures - Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions - Identify information and services to meet customers' financial needs - Motivate a diverse team to achieve full potential and meet established business objectives ## Required Qualifications - 1+ years of customer service and issue resolution support experience or equivalent demonstrated through one or a combination of: work experience, training, military experience, education ## Desired Qualifications - Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues - Ability to educate and connect customers to technology and share the value of mobile banking options - Ability to interact with integrity and professionalism with customers and employees - Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss - Cash handling experience - Well-organized, independent, and able to prioritize in a fast-paced environment - Ability to exercise judgment, raise questions to management, and adhere to policy guidelines - Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting - Knowledge and understanding of retail compliance controls, risk management, and loss prevention - Motivate others to achieve full potential and meet established business objectives ## Job Expectations - Ability to work a schedule that may include most Saturdays - This position is not eligible for Visa sponsorship ## Posting Location 460 Broadway, New York, NY 10013 ## Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $23.00 - $30.25 ## Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. - Health benefits - 401(k) Plan - Paid time off - Disability benefits - Life insurance, critical illness insurance, and accident insurance - Parental leave - Critical caregiving leave - Discounts and savings - Commuter benefits - Tuition reimbursement - Scholarships for dependent children - Adoption reimbursement ## Posting End Date 17 Jun 2026 **Job posting may come down early due to volume of applicants.** ## We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk-mitigating and compliance-driven culture. They are accountable for execution of all applicable risk programs, following Wells Fargo policies and procedures, fulfilling risk and compliance obligations, escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification, and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. ## Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. ## Drug and Alcohol Policy Wells Fargo maintains a drug-free workplace. Please see our Drug and Alcohol Policy to learn more. ## Wells Fargo Recruitment and Hiring Requirements a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. ## Applying to this role This Branch Operations Coordinator Broadway and Grand role at Wells Fargo runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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