# Analyst (Support & Operations)

[HCL Technologies](https://www.jorb.ai/firms/hcl-technologies.md) · Singapore · [Administrative / Others](https://www.jorb.ai/jobs/administrative-others.md)

HCL Technologies is hiring a Analyst (Support & Operations) in Singapore. Posted 2026-06-09; applications close 2026-08-08.

**Apply**: https://careers.hcltech.com/job/Analyst-%28Support-&-Operations%29/93672-en_US

Posted 5d ago.

## Role details

## Job Summary

To resolve assigned tickets and provide Level 1 remote desktop support in adherence to the company's agreed SLA and quality standards.

## Key Responsibilities

  
- Provide Level 1 remote desktop support to diagnose and resolve hardware, software, and network issues via telephone, email, or chat within the agreed SLA for ticket volume and response time.
  
- Adhere to quality standards (voice and accent, tech monitoring), regulatory requirements, and company policies.
  
- Ensure a positive customer experience and CSAT through first-call resolution and efficient handling time; minimize rejected resolutions and reopen cases.
  
- Maintain high login efficiency (availability) for customers.
  
- Update work logs and follow shift and escalation processes; escalate complex problems to appropriate support specialists or route issues to 2nd and 3rd level IT support as applicable.
  
- Engage in value-added activities such as knowledge base updates and self-development.

## Applying to this role

This Analyst (Support & Operations) role at HCL Technologies runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications.

[Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=hcl-technologies&job=6a275cd1bb34e08c5e94d4ef)

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Updated: 2026-06-14
Canonical: https://www.jorb.ai/jobs/6a275cd1bb34e08c5e94d4ef