# Retail Banker (South Glens Falls) Full Time [TD Bank](https://www.jorb.ai/firms/td-bank.md) · New York · United States · [Retail Banking](https://www.jorb.ai/jobs/retail-banking.md) TD Bank is hiring a Retail Banker (South Glens Falls) Full Time in New York. Posted 2026-06-08; applications close 2026-08-07. **Apply**: https://td.wd3.myworkdayjobs.com/TD_Bank_Careers/job/South-Glens-Falls-New-York/Retail-Banker--South-Glens-Falls--Full-Time_R_1463500 Posted 1d ago. ## Role details ## Job Description **Work Location:** South Glens Falls, New York, United States of America **Hours:** 40 **Pay Details:** $22.50 - $29.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Line of Business:** Personal & Commercial Banking ## Role Summary The Retail Banker I is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD. ## Depth & Scope - Proficient in products, services and routine transactions to identify opportunities to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience. - Requires broad knowledge and understanding of the full product suite, services and processes of the business area, with low to moderate complexity/risk. - Establishes and nurtures Customer relationships by displaying product knowledge, actively listening to Customer needs, and engaging in additional conversation to identify needs and offer a solution or partner referral. - Makes product recommendations based on Customer needs and highlights product features and benefits to support Customers through life events, save time and money, and exceed needs. - Utilizes Customer relationship management tools to proactively play a key role in customer assessments, identifies Customer solutions, and leads outbound sales activities. - Independently resolves customer issues, errors and problems, escalating when necessary. - Builds working relationships with customers and explains detailed and/or complicated information. - Requires full proficiency gained through job-related training to perform a range of activities. - Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise. - Engages in conversations with customers about loan products and facilitates the application intake. - Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry). ## Education & Experience - HS Diploma or GED - 1+ years' experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, military experience preferred. - Teller experience preferred - Must be able to complete teller training upon hire to take customer transactions - Demonstrated ability to engage in customer conversations while educating them on products and services (preferred) - Demonstrated organizational skills to handle multiple tasks in a fast-paced environment - Excellent communication skills with ability to be concise, clear and consistent - Demonstrated ability to schedule and prioritize work - Demonstrated ability to work independently and within deadlines - Sound judgment in decision making and effective problem solving - Proficient in Microsoft Office - Notary License (Preferred) ## Accountabilities ### Customer Accountabilities - Delivers Legendary experience by helping customers, building relationships, and delivering service and advice. - Understands and supports the Bank's Customer Service Strategy; delivers end-to-end advice: (1) building trust with educational content and tools, (2) providing consultative support, and (3) advocating with proactive insights and recommendations. - Serves as a Customer advocate in improving financial confidence, providing customer resolution, proactive tips and insights on saving time and money. - Consistently delivers a Legendary Customer experience that is unexpectedly human in the Store through effective problem resolution or sound advice. - Orchestrates customer flow in lobby leadership, warmly welcomes, discovers initial needs, and guides customers appropriately. - Educates customers on self-service options that meet their needs and understands customer banking preferences. - May act as a point of escalation for Customer questions or concerns. - May perform a variety of teller transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to policies. - Consider the impact of decisions on the well-being of TD, its Customers and stakeholders. - Acts as a brand champion both internally and externally. - Recognizes transaction needs and educates clients on self-service channels including digital options. - Engages in personalized interactions, turning each banking transaction into a meaningful experience. ### Shareholder Accountabilities - Ensures compliance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer. - Participates in Stores daily operations to align with TD's risk framework. - Understands and applies operating policies and procedures. - Supports timely and accurate completion of business processes and procedures. - Escalates non-standard or high-risk transactions/activities as necessary. - Ensures documentation accurately reflects client/business intentions and complies with rules/regulations. - Performs due diligence to support the accuracy of all customer transactions/activities. - Knowledgeable of and complies with Bank Code of Conduct. - Contributes to Operational Excellence by understanding accountability in driving an operationally sound location. - Executes with excellence by adhering to risk and control policies/procedures. ### Employee/Team Accountabilities - Participates fully as a team member, supporting a positive work environment focused on service, quality, innovation and teamwork; communicates issues promptly. - Continuously enhances knowledge in own area and participates in knowledge transfer within the team and business unit. - Participates in personal performance management and development activities. - Keeps others informed about status/progress of projects and day-to-day activities. - Cultivates a fair, positive and equitable environment that supports a diverse workforce. - Acts as a brand ambassador for the business area/function and the Bank, internally and externally. - Uses feedback from coaching to improve performance. - Establishes relationships with partner bankers to facilitate effective referrals. - Contributes to a positive work environment by aligning with TD’s Model, Brand and Culture. - Collaborates with team members to contribute to the success of the team and organization. - Seeks opportunities to improve delivery of work with high attention to quality standards. - Owns career development; seeks diverse feedback to grow skills. - Embraces change and adheres to TD’s Shared Commitments and code of conduct. - Engages in advancing an inclusive culture reflecting TD’s diversity agenda and employee experience. ## Regulatory & Compliance (OCC Language) - This position falls within the definition of Loan Originator under Regulation Z and the Mortgage Loan Originator under the SAFE Act. - Must be eligible for employment with a covered financial institution under Regulation Z. - Must be eligible for registration as a registered mortgage loan originator with the NMLS in accordance with the SAFE Act and related regulations. - Satisfactory results on a criminal background check and a credit report check, and statements/certifications regarding findings, are required by federal law for this position. ## Physical Requirements Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel – Occasional International Travel – Never Performing sedentary work – Continuous Performing multiple tasks – Continuous Operating standard office equipment – Continuous Responding quickly to sounds – Continuous Sitting – Frequent Standing – Frequent Walking – Occasional Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Occasional Squatting – Occasional Bending – Occasional Kneeling – Occasional Crawling – Occasional Climbing – Occasional Reaching overhead – Occasional Reaching forward – Occasional Pushing – Occasional Pulling – Occasional Twisting – Occasional Concentrating for long periods – Continuous Applying common sense to problems – Continuous Reading, writing and comprehending instructions – Continuous Adding, subtracting, multiplying and dividing – Continuous The above statements describe the general nature and level of work and are not exhaustive. Essential functions are listed where applicable. ## About TD TD is a leading global financial institution and the fifth largest bank in North America by branches. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for millions of households and businesses. TD is committed to client experience and believes all colleagues are client facing. We are reimagining banking for clients, colleagues and communities. ## Our Total Rewards Package Our Total Rewards package includes base salary and variable compensation/awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition. Learn more ## Additional Information We’re delighted you’re considering a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we provide support to thrive both at work and at home. If you’re interested in a specific career path or building certain skills, we offer regular career development and performance conversations, access to online learning, and mentoring programs to unlock future opportunities. TD offers diverse career paths to grow expertise and make a meaningful impact. We value a respectful workplace with diverse perspectives and fair opportunities to grow. TD hires and develops the best. **Training & Onboarding:** We provide training and onboarding sessions to ensure you have what you need to succeed in your new role. **Interview Process:** We’ll reach out to candidates of interest to schedule an interview and communicate outcomes by email or phone. ## Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed. ## Applying to this role This Retail Banker (South Glens Falls) Full Time role at TD Bank runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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