# Intern - SGX FX - Customer Success Management (Fall 2026, Jul to Dec) [SGX](https://www.jorb.ai/firms/sgx.md) · Singapore · [Sales & Marketing](https://www.jorb.ai/jobs/sales-marketing.md) SGX is hiring a Intern - SGX FX - Customer Success Management (Fall 2026, Jul to Dec) in Singapore. Posted 2026-06-08; applications close 2026-08-07. **Apply**: https://careers.sgx.com/job/Singapore-Intern-SGX-FX-Customer-Success-Management-%28Fall-2026%2C-Jul-to-Dec%29/1356734066/ Posted 16h ago. ## Role details ## Job Summary Join the customer success management team, which includes account management and project management responsibilities. Learn from CSMs on the daily tasks they perform to service clients and upsell/cross-sell to existing clients. ## What the Intern Can Learn During the Internship - Develop an in-depth understanding of the FX market microstructure and marketplace dynamics. - Prepare regular weekly and monthly write-ups of SGX FX Asia client meetings and new client details for field sales. - Create monthly sales and account management presentation materials. - Review and data-mine current client trading volumes, trends, inactivity, and opportunities for sales and revenue generation. - Conduct competitive analysis (spreads, volume, clients, product differences) across competitors. - Gain exposure to sales and marketing through account management, sales, face-to-face or digital conferences, client interactions, and marketing events. - Analyze profitability of customer segments by product. - Develop technological, product, and functional FX understanding. - Learn how to upsell/cross-sell products to clients. - Understand the workflows of different clients and provide value-add to various segments by identifying opportunities. - Develop a critical thinking mindset. ## Job Responsibilities - Monitor rejections and coordinate with liquidity providers accordingly. - Assist in creating marketing materials and pitch documents, or adapt them for the local region. - Help prepare regional meetings for the regional team. - Assist the team in setting up new users. - Onboard LPs and new accounts for new or existing clients. - Support the team in managing large client projects by coordinating with internal stakeholders. - Assist CSMs with upselling features and related projects. - Learn about the Foreign Exchange market, our clients, and their current and future requirements, and the functions within SGX FX. - Provide functional/technical support (L1/L2) for all SGX FX clients. ## Job Requirements - Strong command of English; Mandarin is a plus but not required. - Understanding of SaaS Cloud computing knowledge. - Proficiency in Microsoft tools, including reporting, Power Pivot, and attention to detail. - VBA skills, SQL skills, and Python scripting are an added advantage. - Good customer service skills. ## Applying to this role This Intern - SGX FX - Customer Success Management (Fall 2026, Jul to Dec) role at SGX runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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