# Associate/Analyst, Digital Transformation (GenAI) Specialist, Group Operations Capability Centre (GOCC), Group COO [DBS](https://www.jorb.ai/firms/dbs.md) · Singapore · [Machine Learning Engineering](https://www.jorb.ai/jobs/machine-learning-engineering.md) DBS is hiring a Associate/Analyst, Digital Transformation (GenAI) Specialist, Group Operations Capability Centre (GOCC), Group COO in Singapore. Posted 2026-06-05; applications close 2026-08-04. **Apply**: https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/Singapore---East/Associate-Analyst--Digital-Transformation--GenAI--Specialist--Group-Operations-Capability-Centre--GOCC---Group-COO_WD85194 Posted 1d ago. ## Role details ## About the role **Business Function** Group Operations enables and empowers the bank with efficient, nimble and resilient processes through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Group Ops Capability Centre (GOCC) was formed to accelerate innovation via development and deployment of AI capabilities and COE setups, and at the same time to ensure resiliency and standardization. The function also holds the mandate to oversee digital transformation initiatives across the 3 Lines of Business Ops (LOBOs) and Operations COO functions. **About the role** - To drive building of Guided Conversations (GCs) and foundational items (CSAT alignment etc) for key markets such as ID and IN - To drive the integration and enhancement of Generative AI (GenAI) regional rollout for Digibot 2.0 to key markets such as IN - To support additional business C-work for GCs and programme-level projects (CASA offload, Tech Debt items etc) - To support adoption initiatives and marketing campaigns for GenAI Joybot and Digibot ## Responsibilities - Implementation: Spearheading the design, development, and deployment of GenAI Chatbot and Voicebot solutions, GCs, and foundational items. - Feature Enhancement: Collaborate with development teams to identify and implement GenAI and GC enhancements. - Data & Performance Monitoring: Gathering data in monitoring and evaluating the performance of GenAI applications and GCs. - Documentation: Upkeeping documentation and user guides for GenAI solutions and GCs. - Marketing & Adoption: Collaborate with business stakeholders and marketing team on activation roadmap and fulfilment of creative assets to build engagement and commercialisation for GenAI Chatbot and Voicebot solutions. ## Requirements - Proven track record in successful E2E delivery of Artificial Intelligence projects and Change Management. - Strong foundational understanding of Artificial Intelligence and Machine Learning concepts. - Familiarity with large language models (LLMs) and their applications. - Excellent analytical and problem-solving skills. - Ability to work effectively in a team-oriented environment. - Strong communication and presentation skills. ## Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. **Location:** DBS Asia Hub **Job:** Operations **Schedule:** Regular **Employee Status:** Full time ## Applying to this role This Associate/Analyst, Digital Transformation (GenAI) Specialist, Group Operations Capability Centre (GOCC), Group COO role at DBS runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. [Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=dbs&job=6a22befd940ffddc10b1e7f9) ## More open roles at DBS - [Analyst / Associate, Digital Platform Management (Fraud & Security), Consumer Banking Group](https://www.jorb.ai/jobs/6a1b27f89e1ba0cf8b1d032e.md) – Singapore, posted 8d ago - [Assoc, Cloud Automation Engineer, Group Infrastructure & Cloud, Group Technology](https://www.jorb.ai/jobs/6a1b27f89e1ba0cf8b1d0270.md) – Singapore, posted 9d ago - [Associate/Senior Associate, Money Market Dealer, G7 Money Market & Repo Trading, Global Financial Markets](https://www.jorb.ai/jobs/6a1b27f89e1ba0cf8b1d0315.md) – Singapore, posted 15d ago - [DBS Direct Contract, Special Assets Account Manager, Risk Management Group](https://www.jorb.ai/jobs/6a1b27f89e1ba0cf8b1d0324.md) – Singapore, posted 15d ago - [Senior Associate, Assistant Portfolio Manager, Discretionary Portfolio Management, Private Banking, Consumer Banking Group](https://www.jorb.ai/jobs/6a1b27f89e1ba0cf8b1d02d6.md) – Singapore, posted 15d ago ## Other open Machine Learning Engineering roles - [Junior AI Engineers (Associates/Senior Associates) / Technology Consulting, AI & Data](https://www.jorb.ai/jobs/69e73b1765849ef933d913b5.md) at [EY](https://www.jorb.ai/firms/ey.md) – Singapore, posted 1mo ago - [Binance Accelerator Program - Applied AI Agent Engineer](https://www.jorb.ai/jobs/69e77201d0764fe62654f29c.md) at [Binance](https://www.jorb.ai/firms/binance.md) – Hong Kong, posted 1mo ago - [Binance Accelerator Program - LLM Model Training & Data Processing](https://www.jorb.ai/jobs/696492ae8ede25e7d8f58dd5.md) at [Binance](https://www.jorb.ai/firms/binance.md) – Hong Kong, posted 4mo ago - [Machine Learning Engineer I, Personalization , Minesweeper](https://www.jorb.ai/jobs/6a01692daf77e70ba83bc97d.md) at [Spotify](https://www.jorb.ai/firms/spotify.md) – New York, posted 26d ago - [Data Scientist Intern - Singapore](https://www.jorb.ai/jobs/6988c791c08f9f9bb551461e.md) at [GoTo Group](https://www.jorb.ai/firms/goto-group.md) – Singapore, posted 3mo ago --- Updated: 2026-06-06 Canonical: https://www.jorb.ai/jobs/6a22befd940ffddc10b1e7f9