# Delivery Station Customer Service Associate, Delivery Station Liaison [Amazon](https://www.jorb.ai/firms/amazon.md) · New York · United States · [Enterprise Functions: Operations](https://www.jorb.ai/jobs/enterprise-functions-operations.md) Amazon is hiring a Delivery Station Customer Service Associate, Delivery Station Liaison in New York. Posted 2026-05-18; applications close 2026-07-17. **Apply**: https://www.amazon.jobs/en/jobs/10422257/delivery-station-customer-service-associate-delivery-station-liaison Posted 19d ago. ## Role details ## Overview At Amazon, our mission is to be Earth’s most customer-centric company. We aim to exceed expectations by innovating and delivering best-in-class customer support as we expand our logistics products and services, including how we fulfill and deliver customer orders. You will work with smart, passionate people building new products and services for our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure customers receive their packages on time, as promised. The role also connects customers with experts who can provide the most accurate and up-to-date information about their packages. It’s about making sure we put smiles on customers’ faces, beyond simply fulfilling and delivering orders. ## Responsibilities - Communicate with customers directly in person, by phone, and by email - Empathize with and prioritize customer needs - Uphold company values and respect every customer - Resolve issues and set appropriate expectations with customers - Understand and respond appropriately to customer issues - Write grammatically correct, concise, and accurate responses to customer issues - Approach problems logically with good judgment to ensure the right customer outcome - Make quick and effective decisions on behalf of the customer - Work a flexible full-time schedule (40+ hours per week) ## Physical & Work Environment - Carry, lift, push, and pull up to 49 pounds - Frequently push, pull, squat, bend, and reach - Stand and walk during shifts lasting up to 12 hours - Work in environments with variable noise levels (hearing protection provided) - Work in conditions where temperatures may vary due to weather ## A Day in the Life Based at a last-mile delivery warehouse, you’ll be in contact with the warehouse team, delivery partners, and customers who need guidance as orders are dispatched and delivered. You’ll inform delivery partners when a customer needs to reschedule, and you’ll work to resolve delivery issues promptly to ensure a great customer experience. ## About the Team Our mission is to be Earth’s most customer-centric company. The Customer Service team is inclusive and focused on reducing customer effort, helping customers achieve fast and efficient results. We support self-service channels with expert insights for complex issues. Opportunities exist for process improvement, customer experience, data analysis, and customer retention within the team. ## Qualifications ### Basic Qualifications - High school diploma or equivalent - Experience in customer service - Experience prioritizing and managing time effectively in dynamic environments - Experience using computers and Microsoft Office tools (Outlook, Word, Excel, PowerPoint) - Familiarity with multiple web browsers, database searching, and instant messenger tools ### Preferred Qualifications - Bachelor’s degree or equivalent - Experience understanding performance metrics and developing them to measure progress against KPIs - Proficiency in verbal and written communication - Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand ## Equal Opportunity Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need a workplace accommodation during the application or hiring process, including support for interviews or onboarding, visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If your country/region isn’t listed, please contact your Recruiting Partner. ## Compensation & Benefits The starting pay for this position is listed below and will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, and 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits. USA, NY, Cohoes — 18.00 – 25.00 USD hourly ## Applying to this role This Delivery Station Customer Service Associate, Delivery Station Liaison role at Amazon runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. [Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=amazon&job=6a22166940baafc4c39d055c) ## More open roles at Amazon - [Data Center Infrastructure Engineer , Data Center Operations, HKG - DCO](https://www.jorb.ai/jobs/6a22befd940ffddc10b1e7fe.md) – Hong Kong, posted 1d ago - [Theatrical Marketing Coordinator , Amazon MGM Studios Theatrical Marketing](https://www.jorb.ai/jobs/6a22166940baafc4c39d059a.md) – London, posted 3d ago - [System Development Engineer I, Catalog Engineering Service Support](https://www.jorb.ai/jobs/6a1d8d30b3dba560cca75dbe.md) – London, posted 5d ago - [A/V Coordinator, International, Amazon MGM Studios Theatrical](https://www.jorb.ai/jobs/6a198693e333ee6a9b204d25.md) – London, posted 8d ago - [ITS Support Engineer I](https://www.jorb.ai/jobs/6a188df4ed0580c9d86766ac.md) – New York, posted 9d ago --- Updated: 2026-06-06 Canonical: https://www.jorb.ai/jobs/6a22166940baafc4c39d055c