# Customer Experience Advisor | S1 | Retail Banking | Brent Cross [Santander](https://www.jorb.ai/firms/santander.md) · London · United Kingdom · [Retail Banking](https://www.jorb.ai/jobs/retail-banking.md) Santander is hiring a Customer Experience Advisor | S1 | Retail Banking | Brent Cross in London. Posted 2026-06-04; applications close 2026-08-03. **Apply**: https://santander.wd3.myworkdayjobs.com/SantanderCareers/job/London/Customer-Experience-Advisor---S1---Retail-Banking---Brent-Cross_Req1538729-1 Posted 2d ago. ## Role details ## Customer Experience Advisor – Brent Cross Country: United Kingdom Hours: 35 hours per week, on a rota basis Monday to Saturday, between 8am and 6pm **IT STARTS HERE** Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. **Retail & Commercial Banking** is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation. ## The Difference You Make Santander is looking for a **Customer Experience Advisor** based out of **Brent Cross Branch**, working 35 hours per week, on a rota’d basis Monday to Saturday, between 8am–6pm. For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be. What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team. You’ll be totally flexible in your approach and comfortable undertaking a broad range of activities. This means not limiting your time and focus to one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction operating in a multi-skilled environment. You’re the eyes and ears of our business after all. We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for: ### Responsibilities - Acting as the first point of contact for customers in branch or over the phone - Assisting with day-to-day transactions, queries and servicing - Answering customer calls into our contact centre - Building relationships and finding solutions - Developing your knowledge of services and products to help our customers - Identifying new ways to improve the customer experience ## What You’ll Bring Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ### Professional Experience - Proven ability to deliver outstanding customer service either from a face-to-face or a telephony background (Required) - The ability to communicate effectively with customers to truly understand their needs (Required) - A real desire to go above-and-beyond for customers (Preferred) - Effective teamwork skills with a flexible, can-do approach to work (Preferred) - Openness to a broad range of activities even if outside of standard expectations (Preferred) - Ability to grow, adapt and change accommodating business needs and priorities (Preferred) ## We Value Your Impact At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally. - **Salary Range:** £28,800.00 - £36,379.00 per annum (depending on experience) - This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location. - £500 annual cash allowance to spend on our benefits. - 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years’ service, with the option to purchase up to 5 contractual days per year. - Voluntary healthcare benefits at discounted rates, including medical, dental insurance, and health assessments - 8% of salary into pension, with employer contributions up to 12.5% if you contribute; cash option available for some contributions - Company-funded death-in-service benefit and income protection insurance, with discounted rates for additional life assurance and critical illness cover - Share in Santander’s success through share plans - Staff versions of products (e.g., Edge Current Accounts and Credit Cards) with no fees, plus access to other deals and discounts - Competitive rewards reflecting your impact - Wellbeing support across physical, mental, social and financial wellbeing, including access to apps, gym discounts, online classes, flexible healthcare and mental health support - Enhanced family leave, childcare options and tailored wellbeing support for life events - Volunteering opportunities to give back to communities - Global growth opportunities to shape your career across Santander’s international network **Ready to be recognised? It starts with you.** ## Local Compliance At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow. When applying, please consider the travel distance, time and cost to your chosen Branch location. ### Right to Work in the UK - All candidates must have the right to work in the UK to commence employment with Santander. ## What to Do Next If this sounds like a role you are interested in, please apply. If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available via email at resourcing@santander.co.uk. ## Applying to this role This Customer Experience Advisor | S1 | Retail Banking | Brent Cross role at Santander runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. [Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=santander&job=6a2169810de363b73b2c7160) ## More open roles at Santander - [Analyst/Associate, DCM-USPP | SCIB](https://www.jorb.ai/jobs/6a1711caea11a212aa698af1.md) – London, posted 10d ago ## Other open Retail Banking roles - [Customer Service Officer](https://www.jorb.ai/jobs/6a01692daf77e70ba83bc97b.md) at [Maybank](https://www.jorb.ai/firms/maybank.md) – Singapore, posted 26d ago - [Associate Relationship Manager - Hang Seng Bank (HK)](https://www.jorb.ai/jobs/692062a01faff996aa847df6.md) at [HSBC](https://www.jorb.ai/firms/hsbc.md) – Hong Kong, posted 6mo ago - [Retail Banker I Full Time Preferred Language Spanish (Jamaica)](https://www.jorb.ai/jobs/6a232bfe7d7b016bb021a5a5.md) at [TD Bank](https://www.jorb.ai/firms/td-bank.md) – New York, posted 1d ago - [Retail Banker I - Farmingville](https://www.jorb.ai/jobs/6a22f3295b821e514d906157.md) at [TD Bank](https://www.jorb.ai/firms/td-bank.md) – New York, posted 1d ago - [Part-Time (20 Hours) Universal Banker – Bilingual English/Spanish Speaking Preferred - Broadway/63rd Branch](https://www.jorb.ai/jobs/6a232c8e36732d0bb4e0ddf4.md) at [Citi](https://www.jorb.ai/firms/citi.md) – New York, posted 1d ago --- Updated: 2026-06-06 Canonical: https://www.jorb.ai/jobs/6a2169810de363b73b2c7160