Café Ambassador - SoHo

The Role

Do you find your purpose in empowering others? As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection.

In this role, you’ll act as a high-end service specialist and a guide to digital banking. You aren’t just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub.

What You’ll Actually Do

• Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. Note: You are a banking guide, not a barista—you won’t be serving coffee.
• Serve as a Brand Advocate: Share the value of Capital One’s products and services through genuine conversation rather than transactions. The role focuses on guest experience with no traditional sales quotas or high-pressure tactics; success is measured by connection quality, not a quota.
• Simplify the Complex: Guide customers through our digital ecosystem, helping them master mobile tools and troubleshoot tech challenges with ease.
• Facilitate Purposeful Impact: Host and support local events that promote financial health. Act as a brand steward within Capital One’s programs and community partnerships to ensure impact is professional, focused, and effective.
• Advocate & Problem-Solve: Advocate for customers, solve problems, and own issue resolution in line with compliance and regulatory requirements. Handling complaints and escalations is important, and you’ll be supported with tools and training to handle complex situations.
• Act as a Culture Carrier: Foster a supportive, inclusive environment where every guest feels welcome. Be a team player with attention to detail, a positive attitude, and the ability to adapt to change.
• Stay Agile & Engaged: This isn’t a traditional “behind-the-desk” banking role. You’ll be on the move throughout the Café to connect with the community and support the guest experience flow.

Why Join Us?

This isn’t just a job—it’s work with a mission. With no traditional sales quotas, you can focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment that invests in your confidence, service mindset, and professional growth. You’ll have the tools to be stronger in your role and more effective in how you show up every day.

The Perks

We offer a comprehensive benefits package to support your journey. From education assistance to mental and physical health resources, we invest in you as a whole person. Our goal is to help you grow, whether you stay with Capital One or move on in your career.

• Day 1 medical, dental, vision and prescriptions coverage, plus Flexible Spending Accounts, life and disability insurance
• Paid Time Off
• Education Assistance
• Matching 401(k) up to 7.5%
• Paid Parental Leave
• Mental health support
• Back-up child or elder care
• Threads line benefit (signature attire) — and custom beverage while working
• Other benefits and opportunities to grow

Essential Functions (Included, but not limited to)

• Support surrounding Cafés as needed within a 50-mile radius, with occasional opportunities to assist other locations in the broader region.
• Flexible schedule availability, including nights, weekends, and holidays; hours and days may change.
• Ability to adapt to business-driven schedule changes with reasonable notice.
• Attend all required training sessions, which may occur on a schedule different from the primary shift.
• Lifting up to 25 pounds and standing/moving for extended periods.
• Regular and consistent attendance.

Basic Qualifications

• High School Diploma, GED, or equivalent certification
• At least 1 year of retail, sales, or customer service experience

Preferred Qualifications

• Associate’s degree
• 2+ years of banking experience
• 2+ years of retail or customer-facing experience
• Proficient in G-Suite
• Strong written and oral communication skills

Does this sound like the career move you’ve been looking for? Let’s build the future of banking together!

After You Apply

You may be required to take an assessment. It takes about 35 minutes to complete. If selected to move forward, a recruiter will reach out to share more about the role and answer your questions.

Capital One does not sponsor new employment authorization for this position at this time.

The minimum and maximum full-time annual salaries for this role are listed below by location. Salary information applies to candidates hired to work in those locations and reflects the amount Capital One is willing to pay at the time of posting. Salaries for part-time roles will be prorated based on hours worked.

New York, NY: $59,800 - $64,584 for Cafe Ambassador

Candidates hired to work in other locations will be subject to the pay range for that location. The actual salary offered will be documented in the offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits. Learn more at the Capital One Careers website. Eligibility varies based on full- or part-time status, exemption status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies, please. Capital One is an equal opportunity employer (EOE, including disability/vet). Capital One promotes a drug-free workplace. Capital One will consider qualified applicants with a criminal history in a manner consistent with applicable laws.

If you require an accommodation during the recruitment process, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information provided will be kept confidential and used only to provide needed accommodations.

For technical support or questions about Capital One’s recruiting process, please email Careers@capitalone.com.

Capital One does not provide, endorse, or guarantee third-party products or services found via this site. Capital One is made up of several entities; positions posted in Canada, the UK, and the Philippines are for Capital One Canada, Capital One Europe, and Capital One Philippines Service Corp. respectively.