# Service Officer [Citi](https://www.jorb.ai/firms/citi.md) · Hong Kong · [Operations](https://www.jorb.ai/jobs/operations.md) Citi is hiring a Service Officer in Hong Kong. Posted 2026-05-29; applications close 2026-07-28. **Apply**: https://citi.wd5.myworkdayjobs.com/2/job/Kowloon--Hong-Kong/Service-Officer_26948620 Posted 1d ago. ## Role details ## Overview At Citi, we connect millions of people across hundreds of cities and countries every day. We’ve been doing this for more than 200 years through our unparalleled global network, providing a broad range of financial services and products to consumers, corporations, governments, and institutions — helping them meet opportunities and face the world’s toughest challenges. **Shape your Career with Citi** Citi’s Wealth brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity, maximize yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network. We’re currently looking for a high-caliber professional to join our team as a **Service Officer** (Internal Job Title: Client Service Specialist - C09) based in Hong Kong. We provide resources to meet your unique needs, empower you to make healthy decisions, and help plan for your future. ## Employee Benefits - Programs and services for physical and mental well-being, including telehealth options, health advocates, confidential counseling, and more (coverage varies by country). - Expanded Paid Parental Leave Policy to support parents around the world. - Resources to manage your financial well-being and plan for the future. - Access to a range of learning and development resources to grow your skills and knowledge. - Programs to help balance work and life, including generous paid time off. - Tools and resources to volunteer in local communities; Citi employees contributed over 1 million volunteer hours globally in 2019. ## Key Responsibilities - Provide comprehensive operational support services. - Conduct service calls to assist customers with general banking inquiries. - Assist with daily tasks assigned by the team lead and operations managers, including KYC for incoming and outgoing payments, misfund transfers, CRS, FATCA, stock transfers, and account closure follow-ups referred by Compliance. - Conduct risk profiling through IRPQ assessments. - Perform regular sales surveillance calls. - Promote products and services for potential client upgrades. - Assess risk appropriately when making business decisions, safeguarding Citi’s reputation and assets. - This job description provides a high-level overview; other related duties may be assigned as required. ## Qualifications & Skills - Bachelor’s/University degree or equivalent experience. - Experience in customer service, sales, and/or branch operations. - Self-motivated and able to work independently. - Clear and concise written and verbal communication. - Analytical skills and ability to work in a team. - HKSI 1, 7, 8 Certifications. ## Job Details **Job Family Group:** Private Client Coverage **Job Family:** Client Services **Time Type:** Full time ## Additional Information Citi is an equal opportunity employer. Qualified candidates will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our tools or apply for a career opportunity, please review Citi Accessibility information here. ## Applying to this role This Service Officer role at Citi runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. [Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=citi&job=6a197b3993f1d93d61ede70f) ## More open roles at Citi - [Part-Time (20 Hours) Universal Banker – Park/32nd Branch](https://www.jorb.ai/jobs/6a19b35610605b2eee659ac0.md) – New York, posted 1d ago - [Officer, Cash Equity Middle Office Analyst](https://www.jorb.ai/jobs/6a1947fa14398aa0f6648022.md) – Hong Kong, posted 1d ago - [Part-Time Universal Banker (20 Hours) - West New Brighton Branch](https://www.jorb.ai/jobs/6a18baf8808d2e5a0cf17d3e.md) – New York, posted 2d ago - [Securities & Derivatives Junior Analyst](https://www.jorb.ai/jobs/6a188d39f2b64874306e3ccd.md) – Singapore, posted 2d ago - [Personal Banker SAFE Act, Court Square Branch](https://www.jorb.ai/jobs/6a188d39f2b64874306e3cd2.md) – New York, posted 2d ago ## Other open Operations roles - [Bank Clearing Department Application Support Intern](https://www.jorb.ai/jobs/699d713bdc01f39ea9274893.md) at [Bank of China](https://www.jorb.ai/firms/bank-of-china.md) – New York, posted 3mo ago - [REFASH Ecommerce Operations Intern_Aug 2026](https://www.jorb.ai/jobs/6a0e801224465fca2c9ddbe3.md) at [Carousell](https://www.jorb.ai/firms/carousell.md) – Singapore, posted 9d ago - [Materials science intern](https://www.jorb.ai/jobs/69f34edb64e70ffe9f1db71c.md) at [PatSnap](https://www.jorb.ai/firms/patsnap.md) – Singapore, posted 29d ago - [Intern - ONT, Securities Business Operations (Fall 2026, Jul to Dec)](https://www.jorb.ai/jobs/69b59b7b575c31bba32496ef.md) at [SGX](https://www.jorb.ai/firms/sgx.md) – Singapore, posted 2mo ago - [Deployment Strategist - Warp Speed](https://www.jorb.ai/jobs/69503bea24b8d487f7451ae4.md) at [Palantir](https://www.jorb.ai/firms/palantir.md) – New York, posted 5mo ago --- Updated: 2026-05-30 Canonical: https://www.jorb.ai/jobs/6a197b3993f1d93d61ede70f