# Lloyds Banking Group - Customer Support - Westfield Shopping Centre, Shepherds Bush [Lloyds Banking Group](https://www.jorb.ai/firms/lloyds-banking-group.md) · London · United Kingdom · [Retail Banking](https://www.jorb.ai/jobs/retail-banking.md) Lloyds Banking Group is hiring a Lloyds Banking Group - Customer Support - Westfield Shopping Centre, Shepherds Bush in London. Posted 2026-05-29; applications close 2026-07-28. **Apply**: https://lbg.wd3.myworkdayjobs.com/LBG_Careers/job/London/Lloyds-Banking-Group---Customer-Support---Westfield-Shopping-Centre--Shepherds-Bush_157995-1 Posted 1d ago. ## Role details ## Job Title Customer Support ## Location Westfield Shopping Centre, Shepherds Bush; Working across Lloyds and Halifax branches within a reasonable distance. ## Hours & Working Pattern 21 hours per week, including Saturdays. The Branch is open Monday to Friday 10:00–18:00 and Saturday 10:00–16:00. The planned shift pattern for this role is two days a week and every Saturday. To support changing customer demand, there may be times when these hours need to be adjusted. We’ll discuss any changes in advance. Flexibility to support this is beneficial. ## Salary £19,398 increasing to £19,848 after 6 months (note: stated salary range elsewhere is £32,330; this discrepancy appears to reflect different roles or updates; please confirm during recruitment). ## Flexible Working Options We support flexible working – click here for more information on flexible working options. ## Job Description Summary A part-time branch-based opportunity working 21 hours per week. ## What you'll be doing You’ll start your journey in one of our branches, providing face-to-face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. We don’t expect you to know everything about banking — we’ll teach you. What matters is being calm under pressure, adaptable, and empathetic. As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media. ## What we’re looking for - A minimum of 12 months customer service experience. - A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required). - The ability to quickly build relationships to give customers a fantastic experience. - The passion to put yourself in the customers’ shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing. - The commitment to deliver on your promises and going above and beyond for your customer. - A genuine teammate - collaborating closely with colleagues to ensure your customers’ needs are met. ## Grow Your Career with Our Skill Progression Framework We don’t just offer jobs – we offer careers. New colleagues are encouraged to spend a minimum of 12 months in a customer service role, mastering new skills, handling more complex needs, and earning accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and our values. After establishing a foundation, we’ll support you in exploring opportunities across the Group in areas including Digital, Operations, Fraud, and Financial Planning, as well as leadership roles. ## This is a place for you We aim to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues, and communities. We’re committed to creating an environment where everyone can thrive, learn and develop. We’re disability confident. If you’d like reasonable adjustments to be made to our recruitment processes, please let us know. ## Benefits - A generous pension contribution of up to 15% - An annual performance-related bonus - Private medical benefit with BUPA - Share schemes - Benefits you can adapt to your lifestyle, such as discounted shopping - 22 days’ holiday (increases over time), with bank holidays on top – pro-rated for part-time roles - A range of wellbeing initiatives and generous parental leave policies - Salaries reviewed annually on 1 April as part of the annual pay review - Full uniform provided We know that great talent comes from many backgrounds. If you have relevant, transferable experience, we encourage you to apply. Like what you hear? Join us! Apply today and find out more. Please note our roles can generate considerable interest and may close early, so don’t miss out on this opportunity to apply today. ## About Lloyds Banking Group At Lloyds Banking Group, we’re driven by a clear purpose: to help Britain prosper. Across the Group, our colleagues focus on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, while the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop. ## Data & Privacy We keep your data safe. We’ll only ask you to provide confidential or sensitive information when you have formally been invited to interview or accepted a verbal offer to join us, at which time we run background checks. We’ll explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. ## Commitment to Diversity & Inclusion We’re focused on creating a values-led culture and are committed to building a workforce that reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all colleagues have the opportunity to make a real difference. ## Applying to this role This Lloyds Banking Group - Customer Support - Westfield Shopping Centre, Shepherds Bush role at Lloyds Banking Group runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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