# ITS Support Assoc I (ONS), IT Services [Amazon](https://www.jorb.ai/firms/amazon.md) · Singapore · [Operations](https://www.jorb.ai/jobs/operations.md) Amazon is hiring a ITS Support Assoc I (ONS), IT Services in Singapore. Posted 2026-05-27; applications close 2026-07-26. **Apply**: https://www.amazon.jobs/en/jobs/10432437/its-support-assoc-i-ons-it-services Posted 3d ago. ## Role details ## Description As an IT Services (ITS) Support Associate, you'll be the go-to expert for Amazon's corporate employees, providing essential and exceptional on-site technical support to ensure their productivity remains uninterrupted. Amazon’s ITS Support Associates are committed, dependable and customer focused on the IT experience, ensuring our employees have the tools and resources they need to stay productive and efficient. ITS Support Associates have a solid understanding of IT standards, systems and equipment deployed throughout Amazon. They adapt to new processes and procedures quickly, communicating and guiding both peers and non-technical Amazonians on solutions that maintain productivity. ## Key responsibilities - Provide on-site, hands-on support for hardware, software and IT peripherals diagnosing, troubleshooting and resolving issues successfully with efficiency, escalating as needed - Lifecycle Management: Tracking assets from acquisition to retirement. - Manage IT asset inventories, tracking usage and conducting audits - Data Accuracy & Reporting: Ensuring accurate records, managing inventories, and creating reports on asset usage, compliance, and risk. - Determine appropriate procedures, accurately documenting actions or deviations to improve global service improvements - Communicate and collaborate with customers, peers and internal teams through various channels to troubleshoot, resolve issues and implement solutions - Perform routine maintenance on IT equipment, including cleaning and replacing consumable components - Grow and learn the latest technologies to stay ahead of the curve, expanding knowledge and skills ## About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide. ## Basic Qualifications - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent computer systems - Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals - Experience in IT Asset Management ## Preferred Qualifications - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications - Experience in a dynamic environment with a high degree of customer service Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. ## Applying to this role This ITS Support Assoc I (ONS), IT Services role at Amazon runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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