# Retail Banker I (30 Hours Weekly) - Sunnyside [TD Bank](https://www.jorb.ai/firms/td-bank.md) · New York · United States · [Retail Banking](https://www.jorb.ai/jobs/retail-banking.md) TD Bank is hiring a Retail Banker I (30 Hours Weekly) - Sunnyside in New York. Posted 2026-05-21; applications close 2026-07-20. **Apply**: https://td.wd3.myworkdayjobs.com/TD_Bank_Careers/job/Sunnyside-New-York/Retail-Banker-I--30-Hours-Weekly----Sunnyside_R_1490409 Posted 1d ago. ## Role details ## Job Details **Work Location:** Sunnyside, New York, United States of America **Hours:** 30 **Pay Details:** $24.25 - $32.50 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. ## Line of Business **Line of Business:** Personal & Commercial Banking ## Job Description The Retail Banker I is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with TD. ## Depth & Scope - Proficient in products, services and routine transactions to identify opportunities to educate on bank products and services to customers and/or refer them to appropriate team member or internal bank partners, while ensuring a positive customer experience - Broad knowledge and understanding of the full product suite, services and processes of the business area; low to moderate complexity/risk - Establishes and nurtures customer relationships by displaying product knowledge, actively listening to customer needs, and engaging in conversation to identify additional needs and offer solutions or partner referrals - Makes product recommendations based on customer needs and highlights product features and benefits that support customers through challenging times and life events, save time and money, and exceed their needs - Utilizes customer relationship management tools to proactively play a key role in customer assessments and lead-focused outbound sales activities - Independently resolves customer issues, errors and problems, escalating when necessary - Builds working relationships with customers and explains detailed and/or complicated information - Requires full proficiency gained through job-related training to perform a range of activities - Participates in customer outreach, servicing and advice activities to deliver on our unexpectedly human promise - Engages in conversations with customers about loan products and facilitates the application intake - Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry) ## Education & Experience - HS Diploma or GED - 1+ years of experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, or military experience preferred - Teller experience preferred - Must be able to complete teller training upon hire to take customer transactions - Demonstrated ability to engage in customer conversations while educating them on products and services (preferred) - Demonstrated organization skills to handle multiple tasks in a fast-paced environment - Excellent communication skills with ability to be concise, clear and consistent - Demonstrated ability to schedule and prioritize work - Demonstrated ability to work independently and within deadlines - Sound judgment in decision making and effective problem solving - Proficient in Microsoft Office - Notary License (Preferred) ## Customer Accountabilities - Delivers legendary experience by helping customers, building relationships, and delivering service and advice - Understands and supports the Bank's Customer Service Strategy; delivers end-to-end advice: building trust with educational content and tools, providing consultative support, and advocating with proactive insights and recommendations - Serves as a customer advocate in improving financial confidence, providing customer resolution, proactive tips and insights on saving time and money - Executes appropriate behaviors to deliver a legendary customer experience that is unexpectedly human in the store - Engages in lobby leadership by guiding customer flow, warmly welcoming, discovering initial needs and guiding customers appropriately - Understands customer preferences with banking needs and educates customers on self-service options - May act as a point of escalation for customer questions or concerns - May perform teller transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to policies - Considers the impact of decisions on the well-being of TD, its customers and stakeholders - Acts as a brand champion internally and externally - Recognizes transaction needs and educates clients on self-service channels including digital options - Brings your genuine self and turns each banking transaction into a personalized interaction, one customer at a time ## Shareholder Accountabilities - Ensures compliance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer - Participates in store operations to ensure alignment with TD's risk framework - Understands and applies operating policies and procedures - Supports timely and accurate completion of business processes and procedures - Escalates non-standard or high-risk transactions/activities as necessary - Ensures documentation is accurate and reflects client/business intentions and complies with rules/regulations - Performs due diligence to support accuracy of all customer transactions/activities - Knowledgeable of and complies with Bank Code of Conduct - Contributes to business objectives for Operational Excellence and an operationally sound location - Executes with excellence by adhering to risk and control policies/procedures ## Employee/Team Accountabilities - Participates as a positive team member, supporting service, quality, innovation and teamwork; communicates issues promptly - Continuously enhances knowledge/expertise and participates in knowledge transfer within the team - Participates in personal performance management and development activities - Keeps others informed about project status and day-to-day activities - Contributes to a fair, positive, and equitable environment that supports a diverse workforce - Acts as a brand ambassador for the business area and the Bank - Uses feedback from coaching to improve performance - Establishes relationships with partner bankers for effective referrals - Contributes to a positive work environment by aligning to TD Model, Brand and Culture - Collaborates with team members to contribute to team and organizational success - Seeks opportunities to improve delivery of work with high quality standards - Acts on own career development; seeks diverse feedback - Positively embraces change - Adheres to TD's Shared Commitments and code of conduct - Advances and sustains an inclusive culture that reflects TD's diversity agenda ## OCC Language - This position falls within the definition of Loan Originator under Regulation Z of the Truth in Lending Act and the definition of Mortgage Loan Originator under the SAFE Act - Must be eligible for employment with a covered financial institution under Regulation Z - Must be eligible for registration as a registered mortgage loan originator with the NMLS - Satisfactory results on a criminal background check and a credit report check, and statements/certification regarding findings as required by federal law ## Physical Requirements Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel – Occasional International Travel – Never Performing sedentary work – Continuous Performing multiple tasks – Continuous Operating standard office equipment - Continuous Responding quickly to sounds – Continuous Sitting – Frequent Standing – Frequent Walking – Occasional Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Occasional Squatting – Occasional Bending – Occasional Kneeling – Occasional Crawling – Occasional Climbing – Occasional Reaching overhead – Occasional Reaching forward – Occasional Pushing – Occasional Pulling – Occasional Twisting – Occasional Concentrating for long periods of time – Continuous Applying common sense to deal with problems involving standardized situations – Continuous Reading, writing and comprehending instructions – Continuous Adding, subtracting, multiplying and dividing – Continuous The above statements describe the general nature and level of work. They are not exhaustive of all responsibilities, duties, and skills required. These responsibilities and duties are considered essential for ADA purposes. ## Who We Are TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches/stores. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is committed to being a leader in client experience and believes that all colleagues, no matter where they work, are client facing. ## Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/awards (e.g., eligibility for cash and/or equity incentive awards) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more: Learn more ## Additional Information We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. If you’re interested in a specific career path or want to develop certain skills, we’ll help you succeed. You’ll have regular career, development and performance conversations with your manager, as well as access to an online learning platform and mentoring programs to unlock future opportunities. TD offers diverse career paths where you can grow your expertise and make a meaningful impact. TD is committed to your success and fosters a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can achieve your career goals. We hire and develop the best. ## Training & Onboarding We provide training and onboarding sessions to ensure you have what you need to succeed in your new role. ## Interview Process We’ll reach out to candidates of interest to schedule an interview. We aim to communicate outcomes to all applicants by email or phone call. ## Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the applicant process. ## Applying to this role This Retail Banker I (30 Hours Weekly) - Sunnyside role at TD Bank runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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