# Test Center Administrator

[Pearson](https://www.jorb.ai/firms/pearson.md) · Singapore · [Operations](https://www.jorb.ai/jobs/operations.md)

Pearson is hiring a Test Center Administrator in Singapore. Posted 2026-05-20; applications close 2026-07-19.

**Apply**: https://hccz.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2/job/24361

Posted 12h ago.

## Role details

## Job Title

Test Centre Administrator

## Overview

As a Test Centre Administrator, you will play a critical role in delivering a secure, professional, and welcoming testing experience for candidates. Working onsite at a Pearson Professional Centre, you’ll ensure exams are administered accurately and fairly, following strict operational and security standards. This is an ideal opportunity if you enjoy customer-facing work, value integrity, and are comfortable working in a structured, detail‑driven environment with flexible hours, including weekends.

## Key Outcomes & Responsibilities

### Test Centre Operations

  
- Ensure all testing equipment and workstations are fully operational and free from unauthorized materials.
  
- Monitor and manage daily system transmissions, including test result uploads and exam downloads.
  
- Partner with technical support teams to troubleshoot and resolve technical issues promptly.
  
- Maintain a clean, orderly, and compliant test centre environment.

### Candidate Experience & Customer Service

  
- Prepare for daily test rosters, including arrangements for candidates requiring special accommodations.
  
- Greet candidates, verify identification, and clearly explain test procedures.
  
- Support candidates through check‑in, secure storage of personal belongings, and test start procedures.
  
- Monitor exams to ensure compliance with policies and address candidate questions before the timed exam begins.
  
- Accurately record, escalate, and document any incidents, irregularities, or discrepancies.
  
- Print and provide test results upon completion of exams.

### Quality, Security & Continuous Improvement

  
- Adhere strictly to Pearson Professional Centre quality, security, and integrity standards.
  
- Proactively identify opportunities to improve processes, procedures, or candidate experience and share feedback with the wider team.

## Skills & Capabilities

### Core Competencies

  
- Strong attention to detail
  
- Customer‑focused mindset
  
- Clear written and verbal communication
  
- Problem‑solving and sound judgment
  
- Organization and time management
  
- High ethical standards and integrity

### Knowledge, Skills & Experience

  
- At least **1 year of customer service experience**
  
- Experience in a testing or regulated environment is strongly preferred
  
- Proficiency with **Microsoft Office and Windows applications**
  
- Ability to work independently and manage competing priorities
  
- Comfortable handling moderate levels of pressure in a structured environment
  
- Confident using standard office equipment and computer systems

### Certifications & Compliance

  
- Completion of **Pearson Professional Centres Test Administrator certification** is required
  
- Annual re‑certification must be successfully maintained

## Work Environment & Flexibility

  
- Onsite role in a quiet, secure testing environment
  
- Flexibility to work **Monday to Sunday**, including weekends, based on test schedules
  
- Ability to remain alert and focused for extended periods

## Applying to this role

This Test Center Administrator role at Pearson runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications.

[Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=pearson&job=6a0d9265a566569e053e3fd1)

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Updated: 2026-05-20
Canonical: https://www.jorb.ai/jobs/6a0d9265a566569e053e3fd1