# Universal Banker, Queens West Area [Citi](https://www.jorb.ai/firms/citi.md) · New York · United States · [Retail Banking](https://www.jorb.ai/jobs/retail-banking.md) Citi is hiring a Universal Banker, Queens West Area in New York. Posted 2026-05-19; applications close 2026-07-18. **Apply**: https://citi.wd5.myworkdayjobs.com/2/job/Jackson-Heights-New-York-United-States/Universal-Banker--Queens-West-Area_26961627 Posted 1d ago. ## Role details ## Job Title The Universal Banker is an entry level position responsible for assisting in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer clients. ## Responsibilities - Assist in basic account opening for existing customers - Provide service delivery to internal/external customers to resolve account service issues - Execute financial transactions in accordance with bank policies and procedures - Refer opportunities to segment partners where appropriate - Create sales opportunities out of service transactions and resolve customer complaints/issues promptly and effectively - Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc. - Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets - Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency ## Qualifications - 1-3 years of relevant experience - Previous Retail Banking or similar experience required - Consistently demonstrates clear and concise written and verbal communication skills ## Education - High School diploma or equivalent This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ## Job Details ### Time Type Full time ### Primary Location Jackson Heights, New York, United States ### Primary Location Full Time Salary Range $50,030.00 - $65,270.00 In addition to salary, Citi’s offerings may also include discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ## Most Relevant Skills Please see the requirements listed above. ## Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ## Anticipated Posting Close Date Jun 19, 2026 _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster._ ## Applying to this role This Universal Banker, Queens West Area role at Citi runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications. 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