Technical Support Engineer

Overview

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Amplitude is ranked #1 across multiple categories in G2’s Winter 2026 Report. Learn more at amplitude.com.

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Commitment to Diversity, Equity & Inclusion (DEI)

Amplitude’s Commitment to DEI: Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

Role

As a Technical Support Engineer, based in Singapore, you will provide enterprise-level experience to our customers through our extensive product knowledge of Amplitude. An agent leverages specialized knowledge and skills to research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will rely on your technical expertise with analytical thinking to educate customers on our product, locate and diagnose problems, and recommend the best course of action.

Our goal is to remove blockers to product adoption and drive value realization for Amplitude’s customers. The team partners cross-functionally with Product and Engineering to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer. In addition to being a product expert, you’ll have the opportunity to take on projects that will help our company scale and grow.

Responsibilities

• Answer and/or escalate all support tickets via email and chat
• Drive resolution by digging in and escalating challenging tickets
• Ensure that all tickets meet our service level agreements
• Including on-call weekend support once per quarter and voluntary on-call holiday support
• Work closely with Customer Success Managers to drive data trust in key accounts
• Provide customers a great experience using Amplitude and collaborating with our team
• Create and update non-technical and technical documentation as the product evolves
• Report common themes or questions to the team and drive change
• Develop and improve support processes

Qualifications

• Completed a Bachelor’s Degree
• Track record in a similar customer-facing role or strong ability to empathize with customers and be their advocate
• Experience with using SDKs and APIs
• Professional, friendly demeanor and a willingness to assist
• Ability to learn and explain a technical product or concept
• Natural curiosity and strong problem-solving skills
• Passion for analytics and the problems they solve
• Familiarity with support tools such as Zendesk, Intercom, Confluence, and Linear

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