# Customer Service Officer

[Maybank](https://www.jorb.ai/firms/maybank.md) · Singapore · [Retail Banking](https://www.jorb.ai/jobs/retail-banking.md)

Maybank is hiring a Customer Service Officer in Singapore. Posted 2026-05-11; applications close 2026-07-10.

**Apply**: https://maybankjobs.com/#/details/4470

Posted 9d ago.

## Role details

## Requirements

  
- Degree/Diploma in a related field preferably (Banking, Business, Finance and related fields)
  
- Less than 3 years of experience in a customer service related field preferably
  
- Excellent interpersonal communication skills and customer service skills
  
- Meticulous, logical and attentive to details with ability to effectively manage multiple tasks
  
- A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics. Self-motivated and driven to attain personal and branch’s goals

## Responsibilities

  
- Perform frontline duties during daily work (Adhere to regulatory requirements and bank processes at all times)
  
- Handle Over the Counter (OTC) Transactions such as cash deposits/withdrawals, time deposit placements and servicing of account onboarding requests
  
- Address any shortfall in branch atmospheric feedback and report to relevant unit for follow-up action
  
- Meet customer service SLA guidelines to achieve positive customer experience in branches
  
- Upkeep & management of controlled items in care
  
- Upkeep and maintain good customer services for clients in branch

Please note only shortlisted candidates will be notified.

## Applying to this role

This Customer Service Officer role at Maybank runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications.

[Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=maybank&job=6a01692daf77e70ba83bc97b)

## More open roles at Maybank

- [Analyst, Non - Traded Risk](https://www.jorb.ai/jobs/69d870a91463b992e87521ea.md) — Singapore, posted 1mo ago
- [Assistant Relationship Manager, Commerical Banking](https://www.jorb.ai/jobs/6a048d7bd653a40cb6f64a00.md) — Singapore, posted 7d ago

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Updated: 2026-05-20
Canonical: https://www.jorb.ai/jobs/6a01692daf77e70ba83bc97b