# Executive, Customer Support

[ST Engineering](https://www.jorb.ai/firms/st-engineering.md) · Singapore · [Operations](https://www.jorb.ai/jobs/operations.md)

ST Engineering is hiring a Executive, Customer Support in Singapore. Posted 2026-05-07; applications close 2026-07-06.

**Apply**: https://careers.stengg.com/job/538-Airport-Road-Executive%2C-Customer-Support/1361015666/

Posted 13d ago.

## Role details

## Overview

We are seeking a dedicated Call Center Team Agent to handle service requests from airlines and customers through calls, emails, and our customer portal. The role involves working 12-hour rotating shifts to support our 24/7 contact center, providing technical, material, logistics, and diagnostic services in the aviation industry.

This is a 24-month contract with the potential for permanent employment based on performance.

## Key Responsibilities

  
- Monitor and respond promptly to incoming calls, emails, customer portal submissions, and call-back requests.
  
- Create, update, and manage service requests in the case management system with accuracy.
  
- Evaluate and prioritize cases based on urgency and impact.
  
- Dispatch service requests to appropriate specialists and notify internal stakeholders in a timely manner.
  
- Coordinate with relevant teams for AOG (Aircraft on Ground) parts orders or tooling requests.
  
- Identify, escalate, and resolve issues in collaboration with the contact center manager.
  
- Follow up on outstanding cases to ensure closure within established service levels.
  
- Multitask effectively, managing live calls while updating case information.
  
- Perform additional duties as assigned by the manager or team lead.

## Skills and Qualifications

  
- Diploma or ITE graduate.
  
- Strong verbal and written communication skills.
  
- Ability to work 12-hour rotating shifts.
  
- Self-motivated, proactive, and a team player.
  
- Proficient in Microsoft Office applications.
  
- Familiarity with call center software; knowledge of programming languages is a plus.
  
- Prior experience in a call center or customer support environment is highly desirable.

## What We Offer

  
- Exposure to the commercial aerospace industry.
  
- Dynamic, fast-paced 24/7 contact center environment.
  
- Opportunity for permanent placement upon successful contract completion.

## Applying to this role

This Executive, Customer Support role at ST Engineering runs through the firm's own careers portal and expects a CV and cover letter written specifically for the posting, not a portable submission carried across firms. Jorb AI's application agent tailors a CV and cover letter from your background to this posting and tracks the role alongside the rest of your applications.

[Tailor this application](https://www.jorb.ai/signup?ref=job-atom&firm=st-engineering&job=69fc20d6873b8d196071724d)

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Updated: 2026-05-20
Canonical: https://www.jorb.ai/jobs/69fc20d6873b8d196071724d